Parts Counter Salesperson.doc
Position Specifics
Department: Parts
Reports to: Parts Manager / Store Manager
Purpose
Performs a variety of in-store customer service, marketing, promoting, advertising, and stocking duties related to the receiving, sale, and delivery of parts and accessories.
Responsibilities
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Providing excellent customer service to service department, counter & phone customers
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Provides recommendation for sales of additional related or needed parts or accessories
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Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status
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Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise
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Supplies Service Technicians with parts
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Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor
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Assists with preparing and maintaining professional showroom image and merchandise displays
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Assists in keeping parts department clean and orderly
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Participates in all job-related training and development
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Routinely lifts items weighing up to 75 lbs.
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Ability to work extended hours and weekends
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Other jobs assigned by management
Experience, Education, Skills and Knowledge:
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High School diploma or equivalent experience
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1 year of experience in Parts Department operations preferred
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Experience connecting with customers, maintain professional image, establish rapport
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Demonstrated basic understanding of the selling processes
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Demonstrated ability to manage multiple projects simultaneously with a degree of independence
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Experience using standard desktop load applications such as Microsoft Office and internet applications
