Job ID: 2615990
Location: Jacksonville, FL, US
Date Posted: 2026-08-21
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
We are seeking a dependable and customer-focused Help Desk Technician I to provide first-level technical support to our end users. As the first point of contact for IT-related issues, you will play a critical role in delivering timely resolutions, troubleshooting technical problems, and ensuring user satisfaction. The ideal candidate will have basic technical knowledge, excellent communication skills, and a commitment to providing superior customer service. In this role, you will manage and resolve a variety of IT support requests, including software, hardware, and network issues, while escalating unresolved problems to higher-level support teams as necessary. This is an excellent opportunity for a detail-oriented individual eager to grow their IT expertise in a dynamic and fast-paced environment.
Duties:
- Provide Tier 1 technical support for end-user computing equipment, software applications, and infrastructure supporting FLETC operations
- Troubleshoot and communicate with end-users via software tools, telephone, or in-person
- Install and/or replace end-user computing equipment
- Perform preventative maintenance work on end-user computing equipment
- Maintain accurate records of software/hardware installation and relocation
- Interact with network infrastructure, applications, and other IT experts to resolve and/or identify and correct core problems
- Escalate complex issues to Tier 2/3 as appropriate and follow established IT policies, security requirements, and service management practices
Qualifications
Minimum Qualifications:
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6 months or more of experience troubleshooting software and hardware in a customer service role
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Excellent problem-solving, analytical, written, and verbal communication skills (English)
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High School Diploma or equivalent required; Associate degree in IT preferred
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CompTIA A+ or Network+ preferred
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U.S. Citizen; must pass Federal Law Enforcement Background Investigation; Secret Clearance preferred (not required)
