Overview:
Here at Chick-fil-A we are seeking an experienced Catering Manager to lead and grow our outside sales division. In this role, you will spearhead the acquisition, production, delivery, and follow-up for all catering orders, while fostering strong relationships with our clients. We hire the friendliest people who have a heart for customer service and a passion for working in a community-minded restaurant setting.
Responsibilities:
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Oversee and manage all catering operations, ensuring timely and accurate fulfillment of orders.
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Spearhead the acquisition, production, delivery, and follow-up for all catering orders.
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Delegate tasks effectively, ensuring timely completion, while also contributing hands-on as needed.
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Grow and develop catering relationships through personal interactions, traditional marketing, and digital communication in alignment with corporate and local strategies.
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Maintain advanced knowledge of Chick-fil-As product mix and company vision, staying current with company-wide marketing initiatives.
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Handle guest issues that may arise during the catering experience, ensuring flawless follow-up and resolution.
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Demonstrate commitment to our restaurant vision and maintain a positive working relationship with all team members.
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Collaborate with the kitchen, front-line teams, and leadership to ensure catering operations run smoothly.
Qualifications & Requirements:
Experience: Previous experience and knowledge in the catering industry is required.-
Leadership Skills: Proven ability to lead and motivate a team, ensuring high performance and adherence to standards.
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Customer Service: Strong commitment to superior customer service, with the ability to handle guest concerns and complaints effectively.
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Communication: Excellent communication skills, with the ability to collaborate across teams and build lasting relationships with clients.
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Organizational Skills: Responsible, accountable, and highly organized, with an analytical and meticulous working style.
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Punctuality: Reliable and consistently meets deadlines and shift start times.
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Certification: ServSafe Manager Certification (or ability to obtain after hiring).
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Attitude: Positive attitude with a desire to grow both business and personal skills in a fast-paced environment.
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Availability: Must be accessible outside of regular restaurant hours to strategize and fulfill last-minute orders.
Benefits:
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Opportunities for individual growth and leadership development.
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Paid time off with tenure.
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Healthcare access and subsidies (for eligible roles).
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Sundays off, with the exception of required team meetings.
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Direct communication with the Operator.
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Competitive pay.
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And more!
Brand: Chick-fil-A
Address: 2812 Gracy Center Way Coraopolis, PA - 15108
Property Description: Chick-fil-A Moon Township
Property Number: 05291
