Description:
Job Summary
The Logistics Operations Coordinator is responsible for the day-to-day execution of transportation and logistics activities supporting retail store deliveries and vendor shipments. This role owns shipment coordination, carrier communication, parcel account management (FedEx/UPS), and issue resolution to ensure product moves accurately, on time, and cost-effectively.
This position is hands-on and fast-paced, ideal for someone who excels in proactive problem-solving and can confidently manage carriers, vendors, and internal stakeholders to keep product moving efficiently.
Working at IT’SUGAR
At IT’SUGAR, we believe work should be fun, fast-moving, and full of personality. We’re a high-energy, entrepreneurial team that values creativity, collaboration, and thoughtful execution.
We’re looking for people who take ownership, adapt quickly, and approach challenges with a solution-focused mindset. This role is ideal for someone who enjoys being hands-on, can confidently navigate changing priorities, and communicates effectively with carriers, vendors, and internal partners to keep product moving.
You’ll work alongside passionate teammates who are supportive, direct, and action-oriented in a dynamic retail environment where every day brings new opportunities to problem-solve and improve.
If you enjoy tackling challenges, working with great people, and helping deliver a little happiness to our stores every day, you’ll feel right at home.
Key Responsibilities
Daily Transportation & Shipment Management
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Ensure all shipments meet delivery deadlines for retail stores and business needs
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Coordinate daily shipments across parcel, LTL, Truckload and direct-to-store deliveries
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Manage shipments from origin through final delivery, including 3PL and distributor-managed flows
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Manage parcel carrier accounts including shipment creation, tracking, troubleshooting, and billing issues
Carrier & Vendor Support
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Serve as the primary day-to-day point of contact for carriers and select vendors
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Ensure vendors follow shipping guidelines, labeling standards, and routing instructions
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Support freight claims, disputes, and proof-of-delivery requests
Proactive Monitoring & Troubleshooting
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Monitor shipment status and identify risks before they impact stores
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Troubleshoot delays, shortages, damages, and service failures
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Communicate clearly with Store Operations and internal teams when issues arise
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Support replenishment team on late or missing shipments
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Own resolution from start to finish – not just escalation
Store & Cross-Functional Support
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Partner with Store Operations, Planning and Allocation, Merchandising, Production, and Customer Service teams
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Support new store openings, store resets, and urgent shipments as needed
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Identify priority and time-sensitive deliveries and coordinate execution
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Demonstrate ownership and accountability within supported areas
Volume, Performance & Cost Management
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Monitor forecasted versus actual shipment volumes
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Maintain performance and financial reporting for assigned logistics areas
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Track key metrics including on-time delivery, service performance, and freight cost variances
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Develop and maintain carrier scorecards and support regular business reviews with logistics partners
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Identify trends, recurring issues and improvement opportunities
Process Ownership | Project & Administrative Support
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Document and maintain logistics SOPs
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Recommend process improvements to reduce costs and improve service level
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Support special logistics projects as assigned
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Perform other duties as needed to support the logistics organization
Requirements:
*This is an on-site role Tuesday-Thursday, with remote work on Mondays and Fridays*
Required
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2-4 years of experience in logistics, transportation, or retail supply chain operations
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High school diploma or GED equivalent
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Hands-on experience working with carriers and parcel shipping (FedEx/UPS)
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Experience supporting retail store deliveries or vendor shipments
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Strong analytical, problem-solving, and organizational skills
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Excellent verbal and written communication skills
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Proven ability to manage multiple priorities in a deadline-driven environment
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Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
Preferred
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Experience supporting multi-node retail distribution networks
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Experience working with 3PLs
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Experience managing freight claims and billing discrepancies
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Familiarity with carrier scorecards and freight cost reporting
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Associate or Bachelor’s degree in Supply Chain, Logistics, Business or related field
Core Competencies
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Strong sense of urgency and accountability
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Strong cross-functional collaboration
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Attention to detail and data accuracy
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Thrives in a fast-paced retail environment
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Continuous improvement mindset
