Under the general supervision of the President, the vCIO’s principal role is to provide planning, budgeting, and strategic direction to our clients in relation to information technology and systems. This position focuses primarily on the business relationship with the client and leveraging ICG’s technical resources to improve its operational efficiencies. Client satisfaction, contract renewals, and discovering additional opportunities fall under the realm of the vCIO.
Acceptable Performance
To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The vCIO must be able to complete each essential job function satisfactorily.
Role and Responsibilities
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Manage the client on-boarding process and participate as necessary.
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Act as the main point of contact, expert, and ‘champion’ for Avatar’s relationship with the client and the client’s satisfaction and success.
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Develop an assessment of the current environment, annual strategic technology plan, and budget for each client
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Deliver monthly and quarterly reports around IT Support in regard to services provided and IT infrastructure health
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Provide a quarterly business review with clients in regard to IT plan and budget progress and their satisfaction with ICG support.
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Maintain communication with the IT SUPPORT Services Manager and NOC Leads to be aware of issues and trends in regard to Support.
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Maintain communications with the IT SUPPORT Consulting Manager to be aware of issues/risks/changes in scope with consulting project completion.
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Coordinate a satisfaction survey for Services and Consulting groups
Team Leader
Responsibilities
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Work closely with Net Admin Team
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Works with team leads from other service delivery areas to develop assessments of client networks
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Mentor and train other vCIO’s
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May handle HR functions (vacation approvals, etc…)
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Works hand in hand with Technical Services
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Manager to achieve the goals
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Organize and conduct daily/weekly/monthly huddles and meetings with the team
Qualifications and Education Requirements
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Communication, Oral – Speaks clearly and persuasively; listens and gets clarification; response well to questions; demonstrates group presentation skills; participates in meetings.
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Communication, Written – Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
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Business Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
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Thorough knowledge of Microsoft solutions.
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Thorough knowledge of anti-x solutions, switching, routing, and wireless technologies including virtual private networks (VPN)
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The ability to link IT systems to business objectives
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Knowledge of technology trends likely to impact the customer
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A firm grasp of IT project planning and management
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Experience in the IT budgeting process
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Analytical Skills – Ability to use thinking and reasoning to solve a problem.
Skills & Abilities
Experience: 6 plus years of experience in network / IT systems and troubleshooting steps.
Computer Skills: Extensive proficiency with information technology regarding both hardware and software. In-depth knowledge of Microsoft server, Thin clients, VPNs, and desktop operating systems, specifically Server 2008 and 2012 and Windows 7 and 8.
Certifications: Security +; Microsoft Server and Workstation; A+
