Be the Connection Between Our Customers and Service Team
Do you enjoy helping customers, solving problems, and making sure things get done right?
Harley Exteriors is looking for a Customer Service Coordinator to serve as the primary point of contact between our customers and technicians. In this role, you will coordinate service requests, communicate updates, address customer concerns, and help ensure every customer receives a professional and positive service experience.
As the Customer Service Coordinator, you will play a key role in protecting and enhancing the customer experience for homeowners investing in replacement windows, doors, and gutter systems.
This position is ideal for someone who is organized, detail-oriented, and enjoys building relationships while managing multiple priorities. You will help keep customers informed, support our technicians, and ensure service issues are resolved efficiently and professionally.
What You’ll Do
Serve as the primary point of contact for customer questions, concerns, and service-related issues
Coordinate communication between customers and technicians
Schedule service appointments and assist with dispatch activities as needed
Monitor open service requests and follow up to ensure timely resolution
Provide customers with updates regarding appointments, service status, and next steps
Document customer interactions and maintain accurate records
Escalate issues when appropriate and work collaboratively to resolve concerns
Support a positive customer experience throughout the service process
Identify opportunities to improve service processes and customer satisfaction
What Success Looks Like
Customers receive prompt, professional communication
Service issues are resolved efficiently and accurately
Technicians have the information they need to serve customers effectively
Customer concerns are handled with professionalism and empathy
Follow-up is completed and customers feel supported throughout the process
Service records and documentation are accurate and up to date
What We’re Looking For
Experience in customer service, service coordination, dispatching, or a related role preferred
Strong communication and interpersonal skills
Ability to remain calm and professional when handling customer concerns
Excellent organizational and time management skills
Strong attention to detail and follow-through
Comfortable using computer systems, scheduling software, and Microsoft Office
Ability to manage multiple priorities in a fast-paced environment
Positive attitude and commitment to delivering outstanding customer service
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Life and disability insurance
Employee assistance program
Training and professional development opportunities
Opportunities for career growth
About Harley Exteriors
Harley Exteriors is a leading home improvement company serving homeowners throughout the Pacific Northwest. We specialize in high-quality replacement windows, exterior doors, and gutter systems that help homeowners improve the beauty, comfort, energy efficiency, and protection of their homes.
Our reputation is built on exceptional customer service, quality craftsmanship, and doing what we say we’ll do. We believe every customer interaction matters, and our team works together to create a positive experience from the first call through project completion.
At Harley Exteriors, you’ll join a team that values professionalism, teamwork, accountability, and a commitment to delivering outstanding service to every customer.
If you enjoy helping people, solving problems, and being part of a team that takes pride in serving customers, we’d love to hear from you.
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years experience do you have in the role?
- Describe your experience communicating with both customers and field employees (technicians, installers, service teams, etc.)
- Tell us about a time you handled an upset customer. What was the situation and what was the outcome?
Work Location: In person
