Job Description and Responsibilities
Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.
We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.
Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.
At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.
HIRING IMMEDIATELY
Sunstates Security is hiring a National Account Manager for a client account in the Dallas, TX area. The National Account Manager (NAM) is responsible for the daily oversight and strategic guidance of security operations across assigned national client accounts. This includes operations, personnel management, customer relationship management, contract performance, and ensuring the successful delivery of security services that align with Sunstates Security's mission and client expectations. The NAM is a central point of contact between Sunstates and the client organization, serving as a trusted advisor, problem solver, and business partner.
This position offers a salary of $125,000.00 along with competitive benefits including full medical, dental, vision and life insurance coverage, a 401k plan with company match, generous PTO, tuition assistance and more!
ESSENTIAL DUTIES & RESPONSIBILITIES
General Management and Leadership:
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Responsible for the direction, coordination, and management of all site Security Officers and GSOC Operations for all locations.
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Provide operational direction to team members and manage all activities related to security, safety, and continuity.
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Act as primary point of contact for the sites and contact the regional and corporate office when necessary.
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Identify and recruit new talent.
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Process new employees through the Sunstates Security onboarding system.
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Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.
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Train, develop motivate and empower all security personnel to oversee the day-to-day site operations and promote the highest standards of efficiency, profitability, customer service and ethics.
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Manage employee performance for the sites including appraising performance, administering reward and incentive programs, coaching and staff development initiatives, and corrective actions with branch management guidance. In all employment activities will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations.
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Develop and maintain processes and procedures for efficient GSOC operations.
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Maintain knowledge of security systems and regulatory requirements for operating a security operations center.
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Provide oversight and feedback to mitigate issues and improve performance with internal teams and systems.
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Provide exemplary customer service to the client and escalate issues as required.
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Monitor and track metrics and key performance indicators for regularly scheduled reviews and audits.
Operations:
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Coordinate with Region to establish site's goals & objectives and communicate these with the customers as required.
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Work with action plans towards goal achievement, including establishment of sites and personnel quotas and/or goals.
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Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
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Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
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Produce Quality Assurance checks through eHub to assure positive results.
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Fax, email, or deliver the Account Inspections to the regional office each month by the 3rd day each month.
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Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available.
Cost Control & Budgetary:
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Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).
Business Development & Customer Relations: -
Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
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Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets.
Job Requirements
QUALIFICATIONS:
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5 -1 0 years of related management experience
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Bachelor’s degree is highly preferred
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Prior security, law enforcement, or military experience is highly preferred
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Data center security management experience.
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Successful management experience with a security command center (SOC/GSOC)
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Advanced level/knowledge of computers and technology and access control software
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Experience with Access Control - CCure9000 Administration and Monitoring Station experience preferred
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Experience with CCTV Operations and Troubleshooting – Genetec system experience preferred
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Experience with ServiceNow ticket system preferred
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Ability to navigate and interface with other technology support organizations
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Willing to undergo an extensive background check
- Great customer service and communication skills
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Ability to regularly travel to all contracted sites for client as needed
An Account Manager may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Account Manager must read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.
Benefits
Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, paid time off, tuition reimbursement, and more – available for qualified candidates!
