Group 1 Ford of Southwest Houston is seeking a high-performing Automotive Service Advisor to join our team!
This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. We’re looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game.
Must be available to work Saturdays
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Greet customers in a timely, friendly manner and obtain pertinent vehicle information
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Actively promote and build rapport with the customer
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Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
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Generate and provide customer with a complete and accurate estimate of repair
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Establish and communicate completion time of repair with customer and technician
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Answer incoming service calls
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Maintain and schedule service appointments
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Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
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Strictly follow the manufacturer’s warranty guidelines and procedures
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Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
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Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Minimum of 3 Years Service Advisor Experience Required-
Ford Service Advisor Experience Plus!
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CDK, XTIME and TSD experience preferred
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Product Knowledge
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Ability to identify the problem quickly
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Good knowledge of automobiles
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Effective analytical and communication skills
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Effective people skills
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Good reading, computer, and mathematics skills
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Leadership quality
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Ability to learn new technology and repair and service procedures and specifications
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Fluent in the English language
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High School Diploma or Equivalent
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Must have a Valid Driver’s License
Comprehensive Benefits Package:
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Salary Base Pay Plan, Plus Bonus's
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Service Advisor University – Paid for by Group1 Automotive
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Health, Dental & Vision Insurance
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Life & Disability Insurance
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401(k) with Company Match
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Paid Time Off
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Employee Vehicle Purchase Program
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Employee Stock Purchase Plan
