Automotive Warranty Administrator

Arlington Heights Ford LLC -
Arlington Heights, IL

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Job Details

Full-time
$100,000 - $150,000 a year
1 day ago

Benefits

Paid training
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Claims payment authorization
Mid-level
Experience working in the automotive repair industry
Task prioritization
Organizational skills
Vehicle maintenance documentation
Warranty issues management
Computer skills
CDK
Automotive service record keeping
Payment reconciliation
Claims documentation management
Process management
Dealership experience
Audit support
Documentation reviews

Full Job Description

Arlington Heights Ford is looking for an experienced Automotive Warranty Administrator to join our high-performing Fixed Operations team.

This is not a low-volume warranty desk.

We operate a busy, fast-paced, high-volume Service Department along with our Ford Pro Elite Commercial Service Center, creating significant warranty, recall, commercial and repair-order activity.

We are looking for an experienced warranty professional who knows how to keep claims moving, protect dealership gross, maintain compliance and make sure legitimate warranty work gets processed and paid correctly.

If you have strong automotive dealership warranty administration experience on CDK, understand Ford manufacturer warranty policies and procedures, are highly organized and can handle substantial volume without sacrificing accuracy, we want to talk with you.

This Is a High-Volume Warranty Position

The right candidate will be comfortable working in an environment where the day moves quickly and details matter.

Our Warranty Administrator plays a critical role in the financial and operational performance of the Service Department.

You’ll work closely with Service Advisors, technicians, Parts personnel, Service management and dealership leadership to make sure warranty claims are accurate, complete, compliant, submitted promptly and collected properly.

This position requires someone who can manage volume, recognize problems before they become chargebacks and follow a claim all the way through payment

Job Responsibilities

Prepare, review and submit manufacturer warranty claims
Process Ford warranty repairs in accordance with current Ford Motor Company warranty policies and procedures
Review repair orders for proper documentation before claim submission
Verify technician stories, concern/cause/correction documentation and required supporting information
Verify labor operations, labor times, causal parts and related parts
Confirm technician time punches and supporting documentation when required
Review warranty eligibility and vehicle coverage
Process recalls, field service actions, campaigns and other manufacturer programs
Submit warranty claims accurately and within required timeframes
Track outstanding, rejected, suspended and unpaid warranty claims
Correct and resubmit claims when necessary
Follow claims through final payment
Reconcile warranty schedules and receivables
Identify shortages, deductions and payment discrepancies
Work with Service Advisors and technicians to correct incomplete repair-order documentation
Maintain required warranty records and supporting documentation
Assist with manufacturer warranty audits
Help protect the dealership against unnecessary warranty chargebacks
Stay current on Ford warranty policies, bulletins, procedures and program changes
Maintain organized records for warranty claims and audit support
Communicate warranty trends and recurring documentation issues to Service management
Help improve warranty processes, claim accuracy and departmental efficiency

Benefits:

401(k) Plan
401(k) Matching
Dental insurance: EE, EC, ES & Fam
Vision insurance: EE, EC, ES & Fam
Health insurance: EE, EC, ES & Fam
Group Life and AD&D insurance
Disability insurance - Long-term and Short-term
Critical Illness Insurance:
Accident Insurance
Paid time off
Ongoing training and career development opportunities
Employee Vehicle Purchase Opportunities

What We’re Looking For

We are especially interested in candidates with experience as an:

Automotive Warranty Administrator
Ford Warranty Administrator
Dealership Warranty Administrator
Warranty Clerk
Warranty Claims Administrator
Service Warranty Administrator
Automotive Warranty Claims Specialist
Fixed Operations Warranty Administrator

Preferred Qualifications

Previous automotive dealership warranty administration experience
Ford dealership warranty experience strongly preferred
Strong knowledge of automotive repair orders and dealership Service operations
Understanding of manufacturer warranty policies and claim-submission requirements
Experience reviewing technician and Service Advisor documentation
Experience handling rejected claims, corrections and resubmissions
Knowledge of warranty receivables and schedule reconciliation
Familiarity with warranty audits and chargeback prevention
Strong attention to detail
Excellent organizational and follow-through skills
Ability to prioritize a large workload in a fast-paced, high-volume environment
Strong computer and dealership-management-system skills
CDK experience preferred
Ability to communicate effectively with technicians, Advisors, Parts personnel and management

Ford warranty experience is a major plus.

Why Arlington Heights Ford?

Where you work matters.

Arlington Heights Ford has built a national reputation for customer satisfaction and dealership excellence.

We are proud to be recognized with:

35 Ford President’s Awards recognizing outstanding customer satisfaction
8 consecutive J.D. Power Dealer of Excellence Awards – 2019 through 2026
National Dealer of the Year recognition from DealerRater/Cars.com
5+ years of CARFAX dealer recognition
Chicago Tribune Top Workplace recognition
Thousands of positive customer reviews from generations of loyal customers

These awards aren’t simply plaques on a wall.

They reflect a dealership culture built around performance, accountability, customer satisfaction and doing things the right way.

And our Service operation continues to grow.

In addition to our already busy retail Service Department, Arlington Heights Ford operates a Ford Pro Elite Commercial Service Center, expanding our ability to serve commercial, fleet and Ford Pro customers and creating an even larger, more sophisticated Fixed Operations environment.

Why This Position Matters

Warranty administration has a direct impact on the success of a dealership’s Service Department.

A great Warranty Administrator helps ensure:

Technicians get credit for the work they perform.
Repair orders are properly documented.
Valid claims are paid.
Receivables stay current.
Chargebacks are minimized.
And the dealership remains compliant.

At Arlington Heights Ford, you’ll be supporting a Service operation with substantial volume, an established customer base and continued growth through our Ford Pro Elite Commercial Service Center.

We need someone who takes ownership of the warranty process and takes pride in getting it right.

Ready for a Bigger Opportunity?

If you’re an experienced Automotive Warranty Administrator who thrives on organization, accuracy and high volume — and you’re looking for a position where your experience is genuinely valued — we’d like to meet you.

Bring your Ford warranty experience, dealership knowledge, attention to detail and work ethic to one of the most recognized Ford dealerships in the country.

Apply today to join Arlington Heights Ford’s award-winning Fixed Operations team.

Arlington Heights Ford is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics in accordance with applicable federal, state and local law.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law

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