Job Summary
We are seeking a dynamic and organized Dental Front Office Assistant to join our vibrant dental team. In this role, you will be the welcoming face of our practice, ensuring smooth daily operations and delivering exceptional patient service. Your energetic approach will help create a positive environment, managing patient interactions, scheduling appointments, verifying insurance, and maintaining accurate medical records. If you thrive in a fast-paced setting and possess a passion for healthcare support, this opportunity is perfect for you to make a meaningful impact in patients’ oral health journeys.
Responsibilities
- Greet patients warmly and provide excellent customer service at the front desk
- Schedule appointments efficiently using EAGLESOFT dental practice management software
- Verify insurance coverage and benefits, including Medicare and other health plans, ensuring accurate billing and coding with CPT, ICD-9, ICD-10 codes
- Manage patient check-in and check-out processes with professionalism and attention to detail
- Handle phone inquiries using multi-line phone systems with proper phone etiquette
- Maintain organized medical records and ensure compliance with HIPAA regulations for health information management
- Assist with billing procedures, including dental collection efforts and documentation review for accuracy
- Support administrative tasks such as filing, data entry, and managing dental office supplies
Experience
- Prior dental office experience is required
- Strong knowledge of dental terminology, ICD coding (ICD-9/ICD-10), CPT coding, and dental billing procedures
- Experience with insurance verification processes and Medicare documentation is advantageous
- Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing skills (10 key typing)
- Proven ability to provide outstanding patient service in a fast-paced healthcare environment
- Familiarity with dental terminology and clinic experience enhances your fit for this role
Requirements
- Minimum of 2 years of dental front desk experience using Eaglesoft (required)
- Strong customer service and communication skills
- Ability to multitask in a fast-paced dental office
- Reliable, professional, and team-oriented
- High school diploma or equivalent
Preferred
- Knowledge of PPO, HMO, Medicare and Medicaid Plans
- Insurance billing and A/R experience
Apply with Resume, Eaglesoft experience required
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
