Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Peraton is seeking an experienced Incident Support Manager to lead incident management for the Network Operations Center (NOC) supporting the Department of Homeland Security’s Customs and Border Protection program. This role is responsible for ensuring the timely restoration of services, coordinating cross-functional teams, and maintaining adherence to established incident management processes. The ideal candidate will bring strong leadership, technical expertise, and experience supporting mission-critical environments, preferably within a government setting.
Location:
This position is on-site and you must have the ability to work in Ashburn, VA, Springfield, VA or Orlando, FL.
Incident Coordination
- Lead and manage incident response activities across operational teams
- Coordinate resolution efforts between Tier 1, Tier 2, and engineering teams
Major Incident Management
- Serve as the primary contractor point of contact for major incidents
- Communicate directly with the Government Incident Manager and stakeholders
Incident Process Ownership
- Ensure adherence to established incident management processes, including identification, escalation, resolution, and closure
- Maintain accountability for proper incident handling and lifecycle management
Incident Escalation
- Act as the first point of escalation for operational incidents
- Ensure timely escalation and engagement of appropriate technical resources
Incident Reporting and Documentation
- Ensure all incidents are properly documented and tracked
- Maintain accurate and up-to-date incident records and status updates
Operational Coordination
- Coordinate response activities across multiple teams and stakeholders
- Facilitate communication to ensure alignment and rapid issue resolution
Process Improvement
- Identify gaps in incident response processes and recommend improvements
- Support continuous improvement initiatives to enhance operational efficiency
Accountability
- Maintain responsibility for the timely restoration of services during incidents
- Ensure service levels and operational objectives are consistently met
Target Salary Range: $135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
