Front Desk Receptionist – Marion Eye Center
Location: Cape Girardeau
Position Type: Full-Time / On-Site
Position Summary
The Front Desk Receptionist serves as the first point of contact for patients at Marion Eye Center. This role is responsible for creating a welcoming, professional, and efficient environment by managing patient check-in and check-out, scheduling appointments, verifying insurance, collecting payments, and assisting the clinical and optical teams with day-to-day administrative support.
Key Responsibilities
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Greet patients and visitors in a courteous, professional manner.
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Check patients in and out, confirm appointments, and update demographic and insurance information in the practice management system.
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Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.
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Verify insurance eligibility and obtain authorizations as needed.
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Collect co-pays, balances, and other payments; issue receipts and maintain accurate cash logs.
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Answer and route incoming phone calls; take detailed messages and ensure prompt follow-up.
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Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.
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Assist with scanning, filing, and maintaining patient records.
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Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.
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Maintain a clean, organized, and professional reception area.
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Perform additional administrative duties as assigned by management.
Qualifications
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High school diploma or equivalent required.
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Previous medical office or front desk experience preferred, ophthalmology or optometry experience a plus.
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Strong communication and customer service skills.
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Excellent attention to detail and ability to multitask in a fast-paced environment.
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Basic computer skills: experience with electronic health record (EHR) systems preferred.
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Professional appearance and demeanor.
Work Environment
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Frequent interaction with patients, staff, and physicians.
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Must be able to sit, stand, and move between exam rooms and the front office as needed.
Benefits
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Competitive pay
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Health, dental, and vision insurance
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Paid time off and holidays
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401(k) retirement plan
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Employee discounts on eyewear and services
Qualifications
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High school diploma or equivalent required.
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Previous medical office or front desk experience preferred, ophthalmology or optometry experience a plus.
-
Strong communication and customer service skills.
-
Excellent attention to detail and ability to multitask in a fast-paced environment.
-
Basic computer skills: experience with electronic health record (EHR) systems preferred.
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Professional appearance and demeanor.
