The Cruise Ship Excursion Guide is ultimately responsible for guiding guests of Cruise Ship Excursions executed by RED Hospitality and Leisure. The scope of responsibility will include, but is not limited to, the effective delivery of guests from the various cruise lines to charter catamarans and ferry vessels, Facilitate the experience aboard the ferry, and execute guided tours.
High School diploma, or equivalent.
1+ years of experience in customer service, hospitality, marine operations, or transportation logistics.
Basic understanding of business operations
Strong written and oral communicative skills to draft business letters, develop reports, present oral presentations, create policies and procedures, and write repair specifications.
Understanding of individual roles, interactions, and responsibilities of employees, including a knowledge of all aspects of performance management.
Ability to prioritize, organize and follow-up to a high volume of guest and management requests.
Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.
Must be able to work various work settings such as exposure to sunlight and outside temperature.
Must be able to lift 50lbs.
Ability to establish and maintain effective working relationships with all persons contacted during the work day
Ability to read, interpret, and apply regulations and safe practices.
Ability to operate assigned equipment, read and interpret documents.
Ability to multi-task.
Ability to speak and write clearly and concisely.
Must be able to operate with little or no supervision.
Must be willing to work holidays, nights, and weekends.
Must have strong interpersonal skills and positive attitude.
Team player, positive and enthusiastic attitude.
Ability to be flexible with schedule
