Eastern Acupuncture & Wellness is seeking a highly organized, compassionate, and proactive Patient Advocate / Front Desk coordinator to join our growing team. We are looking for someone with a strong medical office background and insurance verification experience who is passionate about delivering an exceptional patient experience while supporting daily front desk operations.
Key Responsibilities
- Handle incoming and outgoing patient communications (calls, emails, text messages)
- Perform accurate insurance verification and maintain patient records
- Utilize EHR systems for scheduling, documentation, and patient management
- Scan and organize documents in a timely and structured manner
- Conduct patient recall outreach to maintain continuity of care
- Deliver outstanding customer service and patient support
- Maintain a clean, organized, and welcoming front office environment
- Assist with scheduling coordination between providers and patients
- Demonstrate strong time management and organizational skills
- Support smooth day-to-day office flow and patient experience
Qualifications
- Previous experience in a medical office setting (required)
- Strong understanding of insurance verification processes (required)
- Excellent communication and interpersonal skills
- Proficiency with EHR systems and general office technology
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize effectively
- Friendly, dependable, and patient-centered attitude
What We’re Looking For
We are seeking someone who thrives in a patient-focused environment and genuinely enjoys helping others. The ideal candidate is compassionate, detail-oriented, dependable, and able to create a positive experience for every patient interaction.
Schedule
- Start: Part-time & Full-Time Available (25-40 hours per week)
- Must have flexibility between both locations (Plantation & Wilton Manors)
- Wilton Manors Hours: M 9-3pm, T 10-7pm, W 9-7pm, Th 10-7pm, F 9-3pm, S 9-3pm
- Plantation Hours: M 9-7pm, T 9-7pm, W 7-7pm, Th 9-7pm, F 7-5pm, S 8-3pm
We look forward to meeting candidates who are passionate about healthcare and providing exceptional patient care.
Work Location: In person
Pay: $17.00 - $20.00 per hour
Work Location: In person
