Join the Metro Cars Executive Client Services Team!
Elevate your career with one of the nation’s premier luxury transportation providers.
Metro Cars is an elite chauffeured transportation company headquartered in Taylor, MI, trusted by Fortune 500 companies, executives, celebrities, and high-profile organizations nationwide. We pride ourselves on delivering a seamless, world-class transportation experience through exceptional service, attention to detail, and operational excellence.
We are seeking a highly organized, polished, and customer-focused Executive Customer Service Representative to join our professional team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with prestigious clients, and takes pride in creating a first-class customer experience from reservation to completion.
Position Overview
The Executive Customer Service Representative serves as a key point of contact for Metro Cars’ corporate clientele, managing complex transportation requests and ensuring every detail is executed flawlessly.
This position is approximately 85% email-based communication, requiring exceptional written communication skills, professionalism, and the ability to manage multiple priorities with precision. The ideal candidate will coordinate everything from individual executive travel needs to large-scale corporate events requiring extensive vehicle and motor coach logistics.
Key Responsibilities
- Provide exceptional, high-touch service to corporate clients and executive-level customers
- Manage a high volume of customer communications, primarily through professional email correspondence
- Coordinate and process reservations with accuracy, urgency, and attention to detail
- Plan and oversee transportation logistics for large corporate events, including multi-vehicle and motor coach movements
- Ensure every client interaction reflects Metro Cars’ commitment to luxury, reliability, and professionalism
- Collaborate with operations, dispatch, chauffeurs, and internal teams to deliver flawless service execution
- Maintain accurate reservation details, reporting, and client records using Microsoft Excel and internal systems
- Identify potential service concerns and proactively resolve issues before they impact the customer experience
Qualifications
- Previous experience in executive customer service, account management, hospitality, transportation, event coordination, or a related field
- Exceptional written and verbal communication skills with the ability to communicate professionally with high-level clientele
- Strong proficiency in Microsoft Excel and computer-based reservation systems
- Outstanding organizational skills with the ability to manage competing priorities in a fast-paced environment
- Proven ability to handle high-volume, time-sensitive requests while maintaining accuracy
- Professional presence with a strong commitment to customer satisfaction
- Previous experience supporting corporate events, logistics, or transportation services is highly preferred
Work Environment & Schedule
- Fast-paced, professional environment supporting luxury transportation services
- Must be comfortable managing urgent requests and changing priorities
- Overtime may be required based on business demands
- Weekend availability may be required for major corporate events and client programs
Preferred Skills
- Experience working with VIP clients, corporate accounts, or executive-level customers
- Background in luxury hospitality, transportation, logistics, or event management
- Strong problem-solving skills and the ability to anticipate client needs
- Exceptional attention to detail and commitment to excellence
- Ability to work independently while being a collaborative member of a high-performing team
At Metro Cars, we don’t just provide transportation — we deliver experiences. Join a team where professionalism, precision, and outstanding service set the standard.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
