The candidate for this position will be responsible for:
- Opening accounts and processing loans for customers through digital channels
- Engaging customers and delivering an exceptional customer experience at all touch points including account opening, loan processing, account servicing (including NSF decisioning) and customer onboarding.
- Building strong customer relationships by understanding financial needs and recommending appropriate solutions
- Identifying sales opportunities that deepen customer relationships and improve the overall banking experience
- Collaborating across lines of business to connect customers with products and services that best meet their goals
- Demonstrating knowledge of Fidelity Bank’s products and services
- Fostering teamwork across all areas of the Bank
- Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank’s core values
- Keeping up to date on current fraud trends to mitigate fraud loss to the bank
Requirements for the position include:
- A high school diploma or equivalent
- Minimum two years’ experience with the public/customers
- Minimum one year of sales experience
- Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
- Strong written, verbal communication skills and cash handling experience
Preferred qualifications for this position include:
- One year of supervisory experience preferred
- Previous banking or financial services experience
EEO/Veterans/Disabled
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
