We’re looking for a Client Service Representative / Veterinary Assistant who enjoys working with both people and pets. This hybrid position is ideal for someone who is comfortable supporting clients at the front desk while also assisting our veterinary team with hands-on patient care. In this role, you’ll split your time between client service responsibilities and veterinary assistant duties, including:
Client Service
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Welcome clients and patients and create a positive experience from check-in to check-out
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Answer phones, go over treatment estimates, and assist with client questions
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Process payments and maintain accurate client and patient information
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Communicate clearly and compassionately with pet owners
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Help maintain an organized and efficient front desk
Veterinary Assistant
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Assist doctors and technicians during appointments, exams, and treatments
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Obtain patient histories and help prepare patients for examinations
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Efficiently document all histories and communications in EMR
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Safely restrain and handle dogs and cats
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Assist with sample collection, laboratory work, and diagnostic procedures
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Prepare and maintain exam rooms and treatment areas
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Assist with medications and treatments based on experience and hospital protocols
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Support patient care and hospital workflow throughout the day
What You Bring
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Previous experience in a veterinary hospital as a CSR, Veterinary Assistant, or in a cross-trained role preferred
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Strong customer service and communication skills
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Comfortable working directly with animals and clients
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Ability to multitask and transition between front desk and clinical responsibilities
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Dependable, adaptable, and team-oriented
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Comfortable working in a busy emergency veterinary environment
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Interest in continuing to learn and develop your veterinary skills
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Must be available nights, weekends and holidays
Benefits:
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Generous clinic discounts for employee pets
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Health, dental, and vision insurance
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Life, long and short-term disability insurance
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Paid time off
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Uniform allowance
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401K retirement plan with matching employer contribution
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Paid parental leave
Needed Hours:
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Nights, weekends and holidays
