E-Commerce Customer Service Representative (B2B / Custom Products )
Location: Las Vegas, NV (Onsite)
Pay: $18/hr. - $20/hr.
Eagle Promotions is a leading supplier of custom apparel and promotional products for corporate clients across the United States.
We are looking for an experienced E-Commerce Customer Service Representative who enjoys coordinating complex custom orders, solving problems, and working closely with production teams to deliver exceptional customer experiences.
To be considered, your resume must clearly demonstrate recent professional experience managing product orders in an e-commerce, manufacturing, distribution, promotional products, print, or other product-based environment. Applicants whose experience is limited to retail sales, cashiering, hospitality, restaurants, or general call center customer service without order management experience will not be considered.
This is NOT a retail sales, cashier, receptionist, or call center position.
What You'll Do
You'll manage custom orders from start to finish, ensuring customers receive accurate information and products are delivered on time.
Responsibilities include:
- Success in this role requires exceptional organization, attention to detail, and the ability to manage multiple customer orders and competing deadlines simultaneously
- Coordinate with Production, Purchasing, Warehouse, Shipping and Sales
- Monitor production schedules and customer deadlines
- Resolve order issues before they become customer problems
- Update customers regarding artwork, production status and shipping
- Process order revisions and change requests
- Track shipments and delivery status
- Maintain accurate customer and order information
- Assist with reporting and data analysis using Excel
Required Experience
- Experience supporting custom or complex product orders (B2B experience preferred)
- Experience working in a product-based business such as e-commerce, manufacturing, distribution, promotional products, print, or apparel
- Experience coordinating orders across multiple departments, including Sales, Production, Purchasing, Warehouse, and Shipping
- Strong attention to detail with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office, particularly Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, filtering, sorting, and basic reporting preferred)
- Strong problem-solving skills and the ability to work independently
- A stable employment history demonstrating reliability, dependability, and professional growth.
Preferred Software Experience
- Shopify
- ShipStation
- ERP or order management systems
- Zendesk or similar ticketing systems
- Microsoft Office, including strong Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, sorting, filtering, and basic reporting)
Minimum Qualifications
Required
- 2+ years of customer service, account management, or order management experience in a product-based business
- 2+ years managing product orders in a professional environment
- Proficiency in Microsoft Office, particularly Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, filtering, sorting, and basic reporting)
- Excellent written and verbal communication
- Strong organizational skills
- High attention to detail
- Ability to multitask in a fast-paced environment
Preferred Qualifications
Experience working with:
- Custom products
- Corporate promotional products
- Screen printing
- Apparel decoration
- Manufacturing
- B2B customers
Why Eagle Promotions?
- Growing company
- Stable full-time position
- Collaborative team environment
- Opportunity for advancement
- Comprehensive benefits
- Work with nationally recognized brands
Eagle Promotions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, in accordance with applicable law.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many employers have you had in the past 5 years?
- What is your hourly pay requirement?
- Have you managed custom or made-to-order products in a corporate office setting? Please explain.
- Describe your experience using Microsoft Excel.
Work Location: In person
