Are you passionate about helping people improve their health and well-being?
Mountain States Health Products is seeking an experienced Customer Service Representative to join our dynamic team. Located in the heart of Longmont, CO, we are an established and growing company dedicated to supporting healthcare practitioners and clients in their health journeys.
Join our small, friendly office/warehouse and be part of a team focused on making a positive impact in the wellness industry.
Candidates will only be considered if their response includes a brief sentence or 2 about why they enjoy working in customer service.
Responsibilities
Customer Service & Sales Support
- Provide welcoming, professional assistance to customers, by phone, in person and through email.
- Answer incoming customer phone calls and emails, verify account details, and process orders accurately and efficiently.
- Listen carefully to customer needs, provide clear product information, and make appropriate recommendations using general sales and suggestive-selling techniques.
- Introduce and explain various marketing programs, including our Affiliate Program, to current and prospective customers, including program benefits and on-boarding steps.
- Conduct outreach to re-engage lapsed customers and support broader sales and relationship building efforts.
- Resolve product, order, and service concerns promptly; collaborate with the Warehouse Lead and Operations Manager as needed; and escalate complex issues appropriately.
- Drive product sales and promotional initiatives through targeted recommendations and suggestive selling techniques.
Website & Digital Operations
- Partner with the Operations Manager to keep the company website and digital channels accurate, current, and engaging.
- Maintain online product data, product listings, descriptions, images, educational content, and catalog details in Shopify and related systems.
- Set up and support new products, brands, promotions, and product launches with close attention to accuracy and presentation.
- Perform quality-control and quality-assurance checks on product information, pricing, promotions, links, and site updates before they go live.
- Support ongoing Shopify backend administration, store maintenance, content management, and routine digital operations.
Qualifications
Required:
- Experience: 4–5 years of customer service experience in a fast-paced environment.
- Tech & E-Commerce Savvy: Hands-on experience using e-commerce platforms (Shopify preferred) and backend content management tools. Familiarity with Google Workspace and MS Office tools.
- Communication Skills: Friendly, professional demeanor with outstanding verbal and written communication skills.
- Problem-Solving & Detail Orientation: Strong problem-solving abilities with high attention to detail.
- Organization & Adaptability: Proven ability to multitask, prioritize daily responsibilities, and collaborate effectively across teams.
Preferred:
- Experience in the supplements, wellness, healthcare, or medical industry.
- Experience with phone sales, consultative selling, suggestive selling, customer retention, or affiliate marketing programs.
- Experience supporting Shopify product management, e-commerce quality assurance, or website content updates.
- Familiarity with order fulfillment, inventory coordination, or warehouse operations.
Why Mountain States Health Products?
We’re a small, growing company that has proudly supported healthcare practitioners for more than 30 years. While we’re not the largest distributor in the industry, we’re known for something far more valuable – personal relationships, exceptional customer service, and a genuine commitment to helping practitioners succeed.
Every member of our team plays an important role in that mission. If you’re looking for a position where your ideas matter, your work makes a difference, and you’ll continue learning new skills, we’d love to meet you.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- On-the-job training
- Paid time off
Shift:
Application Question(s):
- Have you worked in the healthcare or vitamins/supplements industry? Preferred but not required.
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Longmont, CO 80501 (Required)
Work Location: In person
