Front Desk Agent – Comfort Inn & Suites Rochelle (Choice Hotels)
About Us
At Comfort Inn & Suites, part of the Choice Hotels family, we pride ourselves on offering exceptional hospitality and a warm, welcoming environment. Our Front Desk Agents are the face of the hotel—ensuring every guest has a smooth, pleasant, and professional experience from check-in to check-out.
Objective of the Position
The Front Desk Agent is responsible for maintaining and promoting hospitality at all times by welcoming and serving guests in a courteous, efficient, and friendly manner. You will serve as the central point of communication and coordination for all departments, working with optimism, accuracy, and professionalism to provide outstanding guest service.
Job Summary
As a Front Desk Agent, you will assist guests with all aspects of their stay, including reservations, check-ins, check-outs, billing, and general inquiries. This role requires attention to detail, strong communication skills, and a positive, solution-oriented mindset in a fast-paced environment.
Key Responsibilities
Guest Service Excellence
- Greet every guest warmly upon arrival and departure.
- Deliver prompt, friendly, and efficient service throughout every shift.
- Assist with check-ins, check-outs, and room changes.
- Respond to all guest requests, inquiries, and complaints in a timely and professional manner.
- Resolve guest issues effectively, or escalate to management when necessary.
Reservations & Computer System Operations
Input and retrieve guest information, room assignments, and rate details using the hotel’s property management system (PMS).
- Process credit card, debit, cash, or gift card payments accurately.
- Generate room keys, invoices, and receipts.
- Handle phone calls for room bookings, information requests, and internal transfers.
Communication & Coordination
- Coordinate with housekeeping and maintenance to ensure rooms are clean, stocked, and ready for occupancy.
- Communicate special guest requests (e.g., late check-outs, room preferences) to appropriate departments.
- Provide accurate local information and directions to guests (restaurants, attractions, transportation).
Cash Handling & Admin Tasks
- Count and balance cash drawers at beginning and end of shifts.
- Maintain accurate records of room charges and adjustments.
- Monitor inventory levels of front desk supplies and request replenishment as needed.
Cleanliness & Organization
- Keep the front desk, lobby, and guest-facing areas clean and organized.
- Maintain all front desk tools, office supplies, and technology in good condition.
Job Requirements
Education & Experience
- High School Diploma or GED preferred.
- Previous hotel or customer service experience is a plus, but not required (training provided).
- Comfortable using computers and reservation systems.
Physical Requirements
- Must be able to sit, stand, walk, reach, grasp, and perform repetitive motions.
- Must be able to lift or carry up to 20-40 lbs occasionally.
- Must possess clear hearing and vision for effective communication.
Skills & Attributes
- Strong interpersonal and verbal communication skills.
- Calm and courteous demeanor with guests and team members.
- Ability to multitask and stay organized in a busy environment.
- Self-motivated and dependable.
- Flexible schedule with availability for morning, evening, weekend, and holiday shifts.
What We Offer
- Competitive hourly pay
- Employee hotel discounts at Choice Hotels worldwide
- On-the-job training and career growth opportunities
- Friendly, team-oriented workplace environment
Stop by the hotel and fill out an application, this is the fastest way to get hired!
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What days and times are you available to work, including weekends and overnight shifts?
(Please list your full availability clearly. This role requires flexibility for evening, night, and weekend shifts.)
- How would you rate your reliability on a scale of 1 to 10 (1 = least reliable, 10 = extremely reliable)?
(Consider your history of showing up on time, completing tasks, and fulfilling job responsibilities without constant supervision.)
- This position requires strong attention to detail, punctuality, and the ability to handle guest needs professionally. Are you confident in your ability to consistently meet these expectations? Why or why not?
- Do you have proficient computer skills? If yes, please explain.
- This job typically requires working overnight shifts (typically 11:00 PM – 7:00 AM) as part of your regular schedule, will there be an issue with timing and scheduling?
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
Work Location: In person
