The Assistant Service & Installation Manager supports all service and installation operations by
coordinating field technicians, managing customer communications, scheduling service and
installation activities, resolving warranty and punch-out issues, and ensuring projects are completed
to company quality standards. This position serves as a liaison between customers, builders, field
personnel, and management while also providing hands-on support with cabinet installation,
inspections, and service work as needed.
Key Responsibilities
Coordinate daily service and installation schedules.- Serve as the primary point of contact for customers regarding service, warranty, and installation
concerns.
- Communicate with builders, homeowners, project managers, and field staff.
- Assist in managing field technicians and installation crews.
- Conduct installation inspections and quality control reviews.
- Coordinate punch-out and warranty work.
- Troubleshoot and resolve installation and service issues.
- Maintain service records and work orders.
- Support the Service Manager with operational planning and team coordination.
- Perform field service and installation work when necessary.
- Enforce company safety policies and procedures.
Required Experience & Qualifications
5+ years of cabinet installation, service, or construction experience.- Previous leadership or field coordination experience preferred.
- Strong customer service and conflict resolution skills.
- Knowledge of cabinetry installation, punch-out work, finishing, and warranty service.
- Valid driver license and acceptable driving record.
Knowledge, Skills & Abilities
Excellent communication skills.- Strong organizational and leadership abilities.
- Customer-focused mindset.
- Scheduling and project coordination experience.
- Problem-solving and decision-making skills.
- Microsoft Office proficiency.
- Ability to manage multiple priorities.
