Host / Guest Experience Team Member Manny’s Diner – Part of Manny’s Hospitality (Family Owned Since 1979)
At Manny’s Diner, we believe the guest experience begins the moment someone walks through the door. As a Host / Guest Experience Team Member, you are responsible for setting the tone—creating a warm, organized, and seamless experience for every guest.
This is not just a host position. You are part of a 4-role system that operates as one team, one system to deliver exceptional hospitality.
Position Overview
The Host Team is responsible for managing the flow of the dining room, greeting and seating guests, supporting take-out operations, and ensuring every guest leaves satisfied.
You will rotate and/or be trained across four key roles:
- Table Manager (Flow Controller)
- Guest Seater & Greeter (Vibe Setter)
- Cashier & Take-Out (Accuracy & Efficiency)
- Experience Manager (Floor General)
Core Service Principles
- Every guest is acknowledged within 5 seconds
- Every interaction is warm, direct, and confident
- Operate as one team, one system
- Communication is constant, clear, and respectful
- Guest experience always comes before task completion
Key Responsibilities1. Table Manager – Flow Controller
- Manage the guest flow to balance dining room experience and kitchen efficiency
- Accurately quote wait times (never under-promise)
- Maintain and manage waitlist & reservations
- Control seating pace based on:
- Kitchen ticket times
- Table turns
- Server capacity
- Communicate constantly with:
- Kitchen
- Servers
- Floor Manager
2. Guest Seater & Greeter – Vibe Setter
- Deliver a warm, genuine first impression
- Greet every guest with eye contact and confidence
- Escort guests to tables at a comfortable pace
- Ensure tables are clean, set, and ready before seating
- Present menus and transition guests smoothly to service
- Provide a strong final impression when guests leave
3. Cashier & Take-Out – Accuracy & Speed
- Process all payments quickly and accurately
- Handle phone calls (within 3 rings) professionally
- Input and confirm take-out orders with precision
- Coordinate with kitchen/food runners to ensure:
- Orders are complete
- Packaged properly
- Labeled correctly
- Deliver a clean, efficient take-out experience
4. Experience Manager – Floor General
- Actively monitor the entire dining room
- Ensure:
- Tables are attended to
- Drinks are filled
- Food is delivered promptly
- Check in with guests after food is served
- Resolve any guest concerns immediately and professionally
- Support servers and step in before service breakdowns occur
What We’re Looking For
- Strong communication and people skills
- Ability to stay organized and calm in a fast-paced environment
- Team-first mentality
- Natural sense of hospitality and awareness
- Ability to multitask and think ahead
- Positive attitude and professional appearance
Preferred Experience
- Previous restaurant or customer service experience (preferred, not required)
- Experience with POS systems and phone orders is a plus
Compensation & Growth
- Competitive hourly pay (based on experience)
- Opportunities for advancement within Manny’s Hospitality (3 locations and growing)
- Training across multiple roles = strong career development
Why Manny’s
Since 1979, Manny’s has been more than a diner—we’re a neighborhood staple built on Old World values, warm hospitality, and genuine guest connections.
We don’t just serve food—we create experiences people come back for.
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Work Location: In person
