Customer Service Specialist– B2C Order Processing
Date posted: 7/21/2026
Pay: $20-22 per hour
Boards & More Inc. Position Opening
Job Title: Customer Service Specialist - Duotone, ION, SQLab
· Location: In Person - Boards & More offices, White Salmon WA.
· Hours: 8AM – 5PM Monday – Friday
· Benefits- medical benefits paid for full time employees
· Vacation- 16 days of “personal time” per year, plus 12 holidays.
Join Our Team!
We are seeking a detail-oriented, customer-focused Customer Service Specialist to support our growing business by managing business-to-consumer (B2C) orders and providing exceptional customer experiences. This role is ideal for someone who enjoys helping customers, solving problems, and ensuring orders are processed accurately and efficiently.
Position Summary
As a Customer Service Specialist, you will serve as the primary point of contact for customers while managing the order lifecycle from receipt through fulfillment. You will communicate with customers via phone, email, and online channels, answer questions, resolve issues, and ensure orders are entered and processed correctly.
Key Responsibilities
- Process and manage incoming B2C customer orders with accuracy and efficiency.
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Provide order status updates, shipping information, and product support.
- Investigate and resolve customer concerns, including order discrepancies, returns, and warranty claims.
- Coordinate with warehouse, logistics, and sales teams to ensure timely order fulfillment.
- Maintain accurate customer records and order documentation.
- Monitor order queues and proactively address potential delays or issues.
- Process returns, exchanges, and credits in accordance with company policies.
- Deliver a positive customer experience while maintaining professionalism and empathy.
- Identify opportunities to improve customer satisfaction and operational efficiency.
Qualifications
Required
- High school diploma or equivalent.
- 2+ years of customer service, order processing, or administrative support experience.
- Strong written and verbal communication skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel.
- Strong problem-solving and conflict-resolution abilities.
Preferred
- Experience processing B2C orders in an ERP, CRM, or order management system.
- Experience in e-commerce, retail, manufacturing, or distribution environments.
- Familiarity with shipping and logistics processes.
- Associate's or bachelor's degree in a related field.
Skills & Competencies
- Customer-first mindset
- Strong data entry accuracy
- Team collaboration
- Time management
- Professional communication
- Adaptability and flexibility
- Positive attitude and reliability
What We Offer
- Competitive compensation
- Comprehensive benefits package
- Paid time off and holidays
- Opportunities for professional development and growth
- Supportive and collaborative team environment
How to Apply
If you are passionate about delivering excellent customer service and thrive in a detail-oriented role, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience.
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Our Team: If you are customer-focused, passionate about outdoor adventure, and thrive in a fast-paced, team-oriented environment, we want to hear from you! Apply now to join our team as a Customer Service Specialist and play a vital role in delivering exceptional service to our customers and partners. Send your application and resume to:
Sarah Smeby
Email: [email protected]
www.boards-and-more.com
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Ability to Commute:
- White Salmon, WA 98672 (Required)
Ability to Relocate:
- White Salmon, WA 98672: Relocate before starting work (Required)
Work Location: In person
