As a Field Service Dispatcher, you will be responsible for dispatching Reynolds and Reynolds Field Service Technicians to customer sites when system problems occur. You will handle a high volume of calls from customers, technicians, and other Reynolds and Reynolds personnel who are reporting hardware problems with customer-owned equipment. Excellent verbal communication skills and the ability to interact well with others both in person and over the phone are essential for success in this role.
In addition, you will take parts and supply orders for all of our affiliate companies. This full-time position will also include ongoing departmental projects that may involve duties such as scanning and filing important customer paperwork and auditing parts and equipment orders.
All Dispatchers have paid, on-call responsibilities after normal business hours. On-call duty is approximately one week per month.
Requirements:
- Ability to work Monday-Friday 8:00am-5:00pm
- High School diploma
- Detail oriented and ability to multi-task
- Bilingual is a plus
- Experience with Microsoft Word and Excel
- Ability to be on an on-call rotation
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Company perks, including:
- Referral bonuses
- Professional development and training
- Promotion from within
- Associate discounts for cell phones, cars, computers, entertainment, and much more
Facility amenities, including:
- An onsite dining facility offering complimentary breakfast and lunch
- A fitness center
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
What We Do At Reynolds:
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
