Preferred Qualifications
Growth & Development
Position Overview
We are seeking a highly organized, energetic, and dependable Dispatcher to support our growing security operations team. This role serves as the primary point of contact for customers and plays a critical role in scheduling surveys, estimates, and approved service jobs. The ideal candidate is customer-focused, technology-savvy, adaptable, and thrives in a fast-paced environment. We are looking for someone who can effectively manage schedules, communicate clearly with customers and technicians, and continuously seek opportunities to improve processes and efficiencies throughout the organization.
We view this position as an evolving role within our organization. As automation and AI tools continue to improve operational efficiencies, responsibilities may shift toward higher-value customer interactions, including in-person customer service, cashiering, and operational support. We are looking for someone who is adaptable, forward-thinking, and eager to grow with a company that embraces innovation while maintaining exceptional customer service.
Vision: To become a world-class security partner for businesses and families by delivering fully integrated solutions with incredible excellence.
Mission: Securing peace of mind
Key Responsibilities
Customer Scheduling & Communication
- Answer incoming customer calls and respond to inquiries professionally and courteously
- Schedule customer surveys, consultations, and estimate appointments
- Follow up on estimates and coordinate scheduling of approved jobs
- Communicate appointment details and updates to customers and technicians
- Maintain a positive customer experience throughout the scheduling process
Dispatch & Operations Coordination
- Manage daily technician schedules and job assignments
- Coordinate scheduling changes and adjustments as operational needs arise
- Ensure accurate entry of customer and job information into company systems
- Monitor job status and assist with schedule optimization
- Support communication between office staff and field technicians
Process Improvement & Technology
- Utilize technology and software platforms to improve scheduling efficiency
- Assist with identifying and implementing process improvements
- Leverage AI tools and automation where appropriate to streamline workflows
- Help develop and maintain efficient operational procedures
- Support initiatives that improve productivity and benefit the entire team
Qualifications & Skills
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to follow instructions and complete tasks accurately
- Comfortable working with computers and digital systems
- Ability to learn new software platforms quickly
- Reliable and punctual
- Adaptable in a changing, growing environment
- Strong problem-solving skills
- Positive attitude and team-oriented mindset
- High energy and willingness to take on new responsibilities
- Previous dispatching, scheduling, or customer service experience
- Experience working in a service-based industry
- Knowledge of AI tools and business process improvement strategies
- Experience identifying efficiencies and improving operational workflows
This position offers an opportunity to grow within the company. We value team members who are proactive, embrace technology, and contribute ideas that improve efficiency and customer service. With the right attitude and performance, advancement opportunities are available.
Training will be provided for the right candidate.
Full-Time
Monday – Friday 8a - 5p
We are building strong operational systems and value accountability, innovation, and teamwork. This role is essential to delivering an exceptional customer experience while helping our team operate efficiently and effectively. If you are organized, energetic, customer-focused, and excited about using technology and AI to improve processes, we would love to hear from you.
Pay: $40,000.00 - $45,000.00 per year
Benefits:
Work Location: In person
