EXCITING OPPORTUNITY IN DOWNTOWN SAINT LOUIS! A FULL SERVICE MARRIOTT AUTOGRAPH COLLECTION, LUXURY HOTEL,
ESSENTIAL DUTIES AND RESPONSIBILITIES: Part-time.
Guest Services: 90%
-
Greet guests in a timely, outgoing, and friendly manner
-
Take food and drink orders from restaurant customers
-
Accommodate special needs and requests from guests and staff members
-
Remain attentive to the customer throughout the entire dining experience, adhering to and exceeding service standards
-
Receives proper payment from guests and ensures accuracy of guest check and method of payment in order to safeguard customer and company
-
Maintains a friendly, cheerful, and courteous demeanor at all times
-
Responds to customer inquiries and comments in person and on the telephone by providing timely and knowledgeable information in order to provide quality customer service
Administrative Tasks: 10%
-
Complete all restocking and cleaning duties by performing opening and closing side work as instructed
-
Memorizes menu items, recipes, and daily specials in order to answer questions and make recommendations to customers
-
Maintains cleanliness standards in the restaurant, wait station, and kitchen service area in order to have a clean, presentable, and attractive facility
-
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer’s order is taken and processed
-
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, services, and facility
-
Presents a clean and professional appearance at all times
