Description:
Job Title: Patient Services Representative II
Location: Onsite | Oakland, CA 94609
Schedule: 12pm - 5pm | Outpatient facility role
Pay: $25/hr
Duration: 3 months
Summary / Duties:
Serves as the first point of contact for patients entering an outpatient medical facility. This role is not intended for inpatient or clinical care functions. Responsibilities include greeting and checking in patients, verifying demographic and insurance information, confirming authorizations, scheduling appointments, updating the EHR, and facilitating intake forms and payment collection. The Patient Services Representative II answers phones, supports general clerical workflows, maintains accurate documentation, and ensures routine and priority tasks are completed within department time frames. The role requires professional communication with patients, families, providers, and staff while maintaining a clean, organized, and safe workspace. Responsibilities must be performed in compliance with organizational policies, regulatory requirements, and strict PHI privacy standards.
Requirements:
HS Diploma or equivalent education/experience
1+ year of recent relevant experience in patient services, registration, front desk, or medical office support
Experience with patient check-in, appointment scheduling, intake procedures, and form completion
Experience with Electronic Health Record (EHR) updates and patient demographic/insurance verification
Basic knowledge of insurance policies, procedures, patient billing, and authorizations
Ability to maintain strict confidentiality and protect PHI in compliance with privacy requirements
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Ability to manage multiple tasks, prioritize work, and meet deadlines in a high-interruption environment
Preferred Requirements:
Experience in an outpatient medical facility
Experience collecting payments for healthcare services
Experience answering phones and providing customer service in a clinical setting
Ability to interpret written, oral, diagram, and schedule-based instructions
Ability to build collaborative relationships with peers, providers, and department staff
Pay: $23.00 - $25.00 per hour
Work Location: In person
