. About Zip Appliance & Plumbing Repair
Zip Appliance & Plumbing Repair is a fast-growing home service company serving residential and commercial customers throughout California’s Central Valley. With locations in Bakersfield, Fresno, and Modesto, our mission is simple:
“We provide expert service so customers can feel empowered about their service options.”
We are seeking a motivated and experienced Field Service Manager to lead and grow our Modesto operations while supporting the development, sales performance, and day-to-day management of our appliance repair technicians and plumbing team members.
Position Overview
The Field Service Manager is a leadership-focused cross-functional role responsible for overseeing daily field operations, supporting technician development, maintaining customer satisfaction, and driving sales growth within the Modesto market.
This position is structured as:
- 25% Field Work – Supporting technicians, handling advanced service calls, training, and customer escalations
- 50% Office / Leadership Responsibilities – Scheduling oversight, technician management, parts inventory management, operational coordination, and KPI accountability
- 25% Sales & Business Development – Supporting estimates, closing commercial relationships, and driving revenue growth opportunities
The ideal candidate has strong technical knowledge. Must have appliance repair, plumbing, or home services, proven leadership/management ability, strong computer literacy, and the confidence to drive sales and manage customer relationships.
Key Responsibilities
Team Leadership & Operations
- Directly manage appliance repair technicians and plumbers within the Modesto market
- Support technician onboarding, training, ride-alongs, and sales performance coaching
- Monitor schedule efficiency, route optimization, and technician productivity
- Ensure technicians maintain professional appearance, communication, and service standards
- Assist with dispatch coordination and service escalations
Field Support
- Perform advanced appliance repair or plumbing service work as needed
- Support technicians in troubleshooting difficult jobs or customer concerns
- Conduct job site inspections and quality assurance reviews
- Assist with warranty, commercial, and high-priority service calls
Sales & Customer Development
- Actively drive and support residential and commercial sales opportunities
- Build relationships with property managers, business owners, and commercial clients
- Assist with estimates, project bids, and maintenance agreement opportunities
- Coach technicians on promoting Zip Club Memberships and recurring services
Administrative & Computer Responsibilities
- Utilize computer systems and CRMs to check in parts, track inventory, and manage order status
- Review technician KPIs including revenue, sales close rate, callbacks, and customer satisfaction
- Coordinate closely with office staff regarding parts ordering, scheduling, and billing
- Ensure work orders, estimates, and job notes are completed accurately in the system
- Participate in leadership meetings and operational planning
Qualifications
- 5+ years of experience in appliance repair, plumbing, or related home service operations
- Proven management or supervisory experience in a service environment
- Strong computer literacy with the ability to manage digital dispatch systems, CRMs, and parts tracking/inventory software
- Demonstrated sales skills with the ability to close deals and coach a team to do the same
- Strong customer communication and problem-solving skills
- Ability to lead teams while remaining hands-on in the field
- Valid California Driver’s License with clean driving record
Preferred Skills
- Experience managing multiple trades or service departments
- Background in direct sales within the home services industry
- Bilingual (English/Spanish) is a plus but not mandatory
- Strong organizational, scheduling, and inventory abilities
Compensation & Benefits
- Competitive salary based on experience
- Performance bonus opportunities
- Company vehicle or vehicle allowance (if applicable)
- Career advancement opportunities
- Leadership development and ongoing training
Why Join Zip? At Zip Appliance & Plumbing Repair, we believe in building leaders and creating long-term career opportunities. Our culture is built around our four pillars:
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
