About Us
Shabu En Hot Pot is a high-volume, all-you-can-eat dining experience known for quality ingredients, efficient service, and an engaging guest experience. We take pride in maintaining high standards across food quality, cleanliness, and hospitality while operating in a fast-paced environment.
Position Overview
We are seeking a Floor Supervisor who can lead front-of-house operations with professionalism, urgency, and accountability. This role is responsible for ensuring smooth daily service, maintaining service standards, and supporting staff performance during high-volume shifts.
This is a hands-on leadership role—you will be actively involved on the floor, guiding the team, resolving issues in real time, and ensuring guests have a seamless dining experience.
Key Responsibilities
Operations & Floor Management
- Oversee daily front-of-house operations during assigned shifts
- Ensure smooth guest flow, including waitlist management and seating efficiency
- Maintain strong awareness of dining room activity at all times
- Step in to assist staff during peak hours to maintain service speed
Team Leadership
- Supervise servers, hosts, and support staff to ensure accountability and performance
- Reinforce service standards and expectations consistently
- Provide real-time coaching and feedback to staff
- Address performance issues and document when necessary
Guest Experience
- Handle guest concerns professionally and resolve issues promptly
- Ensure high-quality service standards are met across all tables
- Monitor guest satisfaction and proactively improve service flow
Standards & Compliance
- Enforce cleanliness, organization, and operational standards
- Ensure staff follow company policies and procedures
- Support implementation of SOPs and management directives
Communication & Reporting
- Communicate effectively with management regarding shift performance and issues
- Assist in documenting incidents, staff performance, and operational challenges
- Support execution of team meetings and daily briefings when needed
Qualifications
- Previous restaurant leadership experience required (Supervisor, Lead Server, or similar)
- Experience in high-volume or all-you-can-eat concepts preferred
- Strong leadership presence with the ability to hold staff accountable
- Excellent communication and problem-solving skills
- Ability to stay composed and decisive in fast-paced environments
- Flexible schedule, including nights and weekends
Benefits & Perks
- Competitive Pay + Performance Incentives (based on experience and results)
- Free Meals during shifts
- Leadership Development – hands-on training in operations, team management, and service standards
- Stable Hours in a high-volume, established restaurant
- Team-Oriented Environment with strong operational structure
What We’re Looking For
- Someone who treats this as a career—not just a job
- Strong sense of urgency, ownership, and accountability
- A leader who can balance hospitality with operational discipline
- Ability to enforce standards while maintaining team morale
Job Types: Full-time, Part-time
Pay: From $22.00 per hour
Benefits:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
