Job Summary: Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office duties.
Responsibilities:
· Greets and takes in repairs from customers at service window
· Answers incoming phone calls from customers
· Reach out to dormant customers for repairs / customer service / estimation follow ups
· Creates work orders; Writes up tags; takes pictures
· Send out and follow up on quotes and repairs
· Communicates to customers for minor, less technical repairs
· Invoice and take payment when able, for cash customers
· Compete all warranties (all except E-Send-outs); Complete all Freeport Send-Outs
· Dispatch motor shop delivery driver & complete related paperwork (inbound/outbound)
· Print all forms and service order tags for new repairs
· Create initial bin location and update for motors in all locations
· Spot check/cycle count inventory for motor shop
· Fills in for Estimator to print rewind, paint, and machine cards when necessary as well as backup for other administrative employees
· Provide Tech training to HR
· Filing (electronic & paper) department specific documents, as needed
· Performs related duties as assigned, including but not limited to: send outs, warranties, bill item fulfillments
Required Qualifications:
- High School Diploma or GED
- Personal computer skills: Microsoft Office products
- 2 years customer service experience
Preferred Qualifications:
- Electrical knowledge
- Excellent verbal and written communications skills
- Prioritizations, multi-tasking and organization skills
- Good attendance history
Working Conditions:
· Exposed to dust & noise from Motor Shop
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
Work Location: In person
