Job Overview
We are seeking a dynamic and detail-oriented IT Service Management (ITSM) professional with expertise in ServiceNow and Jira to join our healthcare technology team. In this role, you will be instrumental in designing, implementing, and maintaining robust IT service processes that enhance operational efficiency and patient care. Your deep understanding of IT infrastructure, system architecture, and healthcare-specific workflows will drive innovative solutions aligned with industry standards. This position offers an exciting opportunity to contribute to a mission-critical environment where technology directly impacts health outcomes and organizational success.
Responsibilities
- Develop, configure, and optimize ITSM workflows within ServiceNow and Jira to support healthcare service delivery and incident management.
- PLM upgrades, JIRA, config mgmt, sound knowledge on security
- Collaborate with cross-functional teams to design scalable solution architectures that integrate with existing systems such as Pegasystems, Oracle, MySQL, PostgreSQL, and NoSQL databases.
- Manage system administration tasks across diverse operating systems including Windows, Linux, and VMware ESXi environments, ensuring high availability and security.
- Implement automation using scripting languages like Python, Bash, Shell Scripting, and utilize DevOps tools such as Jenkins, Git, and CI/CD pipelines to streamline deployment processes.
- Maintain comprehensive knowledge of network security protocols including VPNs, firewalls, DNS, DHCP, and information security best practices to safeguard healthcare data.
- Support the integration of RESTful APIs and microservices architecture to enhance system interoperability within a service-oriented architecture framework
- Qualifications
- Proven experience in ITSM platforms such as ServiceNow and Jira with a focus on healthcare environments or similar regulated industries.
- Strong background in system architecture design, solution architecture, and systems engineering principles across diverse IT infrastructures.
- Hands-on knowledge of operating systems including Windows Server, Linux distributions, UNIX variants, and virtualization platforms like VMware ESXi.
- Familiarity with database management systems such as Oracle, SQL Server (Microsoft SQL Server), MySQL, PostgreSQL, NoSQL databases; experience with T-SQL or PL/SQL is advantageous.
- Proficiency in scripting languages including Python, Bash (Unix shell), Shell Scripting; experience with automation tools like Jenkins is preferred.
- Understanding of computer networking concepts such as DNS, DHCP, load balancing, VPNs, firewalls, REST APIs, microservices architecture, Kubernetes orchestration, and DevOps practices.
- Knowledge of cybersecurity principles relevant to healthcare data protection including information security standards and best practices for safeguarding sensitive information.
- Experience working within Agile methodologies; familiarity with SDLC (Software Development Life Cycle), CI/CD pipelines is a plus.
- Educational background in computer science or related fields; certifications in ITIL or relevant technical areas are advantageous but not mandatory. Join us in transforming healthcare through innovative technology solutions! This role offers the chance to work at the forefront of health IT infrastructure while making a meaningful difference in patient care delivery through cutting-edge systems management and process optimization.
Pay: $35.17 - $42.35 per hour
Application Question(s):
- Jira - how many years?
- Service now - as a manager using for how many years?
- PLM upgrades - if any?
- Healthcare - how many years?
- Config Management?
Work Location: Remote
