The Senior Director of Access Services provides strategic and operational leadership for front-end revenue cycle functions to ensure optimal financial performance, regulatory compliance, and an exceptional patient financial experience. This role is responsible for the oversight of patient access operations, including eligibility, financial counseling, pre-registration, registration, insurance verification, notice of admissions and point of service collections.
This role is accountable for optimizing upfront revenue capture, improving access workflows, minimizing avoidable write-offs related to front-end errors, and reducing financial risk through accurate data collection and eligibility processes. This role will focus on improvement to the patient experience for revenue cycle processes.
The position ensures that access services are patient centered, efficient, compliant, and data-driven, while fostering strong collaboration with clinical, operational and revenue cycle teams. The Senior Director drives continuous improvement, standardization, and accountability across access functions to enhance throughput, improve patient satisfaction and maximize net patient revenue in alignment with organizational financial goals are accurate, compliant, patient-centered, and data-driven.
