ABOUT US
At Nurturing Expressions, we help women through many different stages and challenges in their lives, from the first-time mom who is exhausted, overwhelmed, and doesn't know where else to turn, to the second or third-time mom who is still figuring out breastfeeding or pumping and needs someone in her corner.
We become the village for her. When her village is far away, or when she hasn't built one yet, we are the village that changes the experience for her.
Nurturing Expressions is a women's health boutique and durable medical equipment provider that has served the Pacific Northwest for over 21 years. Our Poulsbo location is deeply rooted in the Kitsap Peninsula community, including military families associated with Naval Base Kitsap. We are a WBENC-certified women-owned business, HQAA-accredited, and an in-network provider for many insurance plans. The specialty knowledge and clinical precision we bring are the kind of personal care that big-box retailers simply cannot offer.
We are looking to add someone who combines retail skills with genuine heart, someone who can guide a client to the exact right product and make her feel seen, heard, and reassured.
ROLE MISSION
This is not a transactional retail job. The clients who walk through our door are navigating some of the most tender, confusing, and emotionally loaded moments of their lives. Your job is to meet them there with warmth, with knowledge, and with the kind of care that makes them feel like they've finally found the right place.
You'll work alongside a small, close-knit team that genuinely cares about one another and the clients we serve. At our Poulsbo boutique, you'll get to know your clients and remember their stories. That continuity is part of what makes Nurturing Expressions different from everywhere else.
WHO WE ARE LOOKING FOR
You are warm by nature, not as a customer service technique, but as a genuine character trait. You are the person who picks up on what a client actually needs, not just what she says she needs. You can hold space for someone who is emotional, sleep-deprived, or frustrated, and you can guide her to a solution without making her feel rushed or dismissed.
You're also operationally sharp. You work accurately, move quickly during peak times, and don't need someone standing over you to know what to do next. You are dependable, adaptable, and you take quality seriously.
This role is a strong fit if you:
- Have genuine retail or customer service experience and actually enjoyed it
- Are comfortable navigating sensitive conversations with patience and grace
- Can move between clinical tasks (fittings, insurance details) and retail floor coverage without losing your footing
- Are available Tues–Fri 10AM–5PM and Saturday 11AM–4PM, and Poulsbo is geographically right for you
- Are comfortable working alongside nursing and pumping mothers and assisting with those sensitive areas
- Want to grow. We invest in people who invest in themselves.
RESPONSIBILITIES & EXPECTATIONS
Client Care & Sales
- Welcome clients and guide them through products and services that will best support them
- Listen actively to understand what each client actually needs, not just what she asks for
- Assist with product fittings with professionalism, warmth, and attention to detail
- Educate clients on insurance coverage, services, and product options in plain, reassuring language
- Support mastectomy and compression services as part of our full boutique offering
Operations & Administration
- Answer phone calls and direct inquiries to the appropriate location or team member
- Work with healthcare providers to obtain required client documents
- Maintain accurate records in Brightree and supporting systems
- Assist with store cleanliness and sanitation. The boutique reflects who we are.
Team & Culture
- Show up consistently: on time, prepared, and ready to contribute
- Collaborate with the Poulsbo team and coordinate with HQ as needed
- Commit to continuous learning. Products, insurance, and clinical knowledge evolve, and so will you.
- Bring the kind of energy that makes clients and teammates both feel supported
REQUIRED EXPERIENCE & SKILLS
Required:
- Retail or customer-facing experience (healthcare, maternity, or women's health a plus)
- Comfort with technology: Word, Outlook, Google Docs, online faxing, and similar tools
- Ability to work independently and as part of a team without supervision gaps
- Strong multitasking ability, especially during busy periods
- Dependable attendance and punctuality. Our clients count on us being here.
- Genuine comfort and discretion when assisting clients in sensitive or clinical situations
- Willingness to adapt. We are a growing organization, and flexibility is part of the culture.
Preferred (not required):
- Experience in DME, women's health, maternity retail, or lactation support
- Familiarity with Brightree or similar healthcare management software
- Knowledge of insurance billing basics or prior authorization processes
- Bilingual (English/Spanish), a meaningful plus in our community
BENEFITS & PERKS
- $19.00–$22.00/hr based on experience
- Health, dental, and vision insurance
- 401(k) with employer matching
- Vacation and sick time
- A boutique where you will genuinely get to know your clients and remember their stories
- Clinical and product training provided. We set you up to succeed.
- A small, close-knit team that actually supports each other
- A mission that shows up in every interaction. This work matters.
BONUS INFORMATION
Poulsbo is not just a location for us. It is a community we are deeply embedded in. Our clients include military families from Naval Base Kitsap, local mothers navigating insurance for the first time, mastectomy patients rebuilding their sense of self, and women who have driven significant distances because they couldn't find care like ours closer to home.
We are an in-network provider for many major insurance carriers, which means clients who have been told coverage is complicated often discover that we have already figured it out for them. That is part of what we offer: not just products, but navigation.
If you are someone who has always wanted your work to feel like it means something. This is that job.
Pay: $19.00 - $22.00 per hour
Benefits:
Application Question(s):
- . Walk me through a time you helped a customer through something genuinely difficult. What happened, and what did you do?
- What is your idea of delivering exceptional customer service?
- How many years of retail experience do you have, and what kind of environment?
- Are you comfortable with sales?
- Our daily routine includes being around nursing or pumping mothers and assisting with sensitive areas. Are you comfortable with this?
- Are you available within our boutique hours (Tues–Fri 10AM–5PM & Sat 11AM–4PM), and is Poulsbo the right fit for you geographically?
Work Location: In person
