Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee - but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.
If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!
Are you a people person who loves connecting with others and helping them solve problems? We’re looking for a Call Center Representative to join our team and be the friendly voice on the other end of the line for our customers. If you enjoy working in a fast-paced environment, have great communication skills, and are passionate about delivering top-notch service, we’d love to hear from you!
In this role, you’ll play a key part in setting appointments and ensuring our customers have a positive experience from start to finish. If you're ready to make a difference and help our sales team succeed, this is the job for you!
What You’ll Be Doing
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Making outbound and taking inbound calls with a smile and positive attitude
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Setting up appointments between interested prospects and our sales reps
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Answering customer questions, offering solutions, and providing the best service possible
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Entering call details and outcomes into our CRM system
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Helping our team hit goals by identifying and qualifying leads
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Resolving customer concerns with empathy and professionalism
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Meeting or exceeding personal and team sales goals
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Connecting customers to the right department when needed
What We’re Looking For
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A friendly, energetic attitude with a love for making phone calls
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Someone who can learn quickly and grasp product and service information
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Coachable and open to training and feedback
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Comfortable using computers and basic software
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Great communication skills and the ability to engage with a wide variety of people
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A strong work ethic, dependable, and driven to meet goals
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Previous call center or sales experience is a plus but not required
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Able to work a rotating schedule of 12:00pm - 8:00pm and 10:00am - 6:00pm.
What You’ll Love About Working With Us
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A positive, team-oriented environment where we work hard and have fun!
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Opportunities for growth and development—learn new skills and advance in your career
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Competitive pay with performance-based incentives
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Ongoing support and training to help you succeed
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Be part of a company that values customer satisfaction and team collaboration
