Reports To: General Manager
About the Role
Choice Aviation Services is seeking an experienced and results-driven Manager on Duty to oversee daily operations at EWR Airport. Reporting to the General Manager, this role is responsible for maintaining a safe, compliant, and efficient work environment while ensuring consistent service delivery and employee performance. The ideal candidate will be a proactive leader who models professionalism, prioritizes safety, and drives team success.
Job Duties
- Ensure high levels of customer satisfaction.
- Proactively communicate any irregularities plan to the customers.
- Ensure that any issues are addressed promptly and effectively to resolve any concerns.
- Actively participates in the Safety Management System (SMS)
- Have a complete understanding of all contract details by carrier to ensure we are fulfilling our contracted services.
- Hold staff accountable for meeting or exceeding all safety, financial, and operational key performance indicators (KPI).
- Assess and develop team members to maximize potential (succession planning)
- Coordinate and facilitate the team efforts to maximize our operational performance.
- Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements.
- Responsible for the safety and security of all employees
- Actively participate, as directed by the General Manager, in airport, customer and internal meetings,
- Manage employee relations, including conflict resolution and foster a positive work environment.
- Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary.
- Ensure staff have access to the Quality Management System information enabling them to comply with company policies, processes and procedures.
- Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System.
- Cooperate fully with Inspectors to achieve quality inspection commitment.
Qualifications
- 2 - 5 years related experience and/or equivalent combination of experience and education
- Minimum 2 years business leadership experience
- The ability to manage and motivate personnel.
- The ability to read, write and fluently speak and understand the English language.
