Leadership Expectations
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Lead, coach, and inspire a team of Operational Managers, Area Managers, and Team Members while cultivating a culture of excellence and teamwork.
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Assist with recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members.
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Conduct regular performance evaluations and create action plans for employee growth and improvement.
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Foster clear communication and delegation within the management team to ensure operational success.
Operational Management
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Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards.
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Ensure smooth operation during peak times and non-peak times.
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Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting.
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Maintain Chick-fil-A’s standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and Local health and safety regulations.
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Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruptions.
Qualifications
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Minimum of 2-5 years of experience managing a high-volume restaurant, preferably in a Chick-fil-A Restaurant.
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Strong understanding of restaurant operations, financial management (P&L), and labor optimization.
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Proven track record of leading large teams in a fast-paced environment.
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Excellent communication, problem-solving, and organizational skills.
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Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.
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Proficiency in Chick-fil-A’s operational systems and standards (preferred but not required).
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Passion for customer service and community engagement.
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Result-oriented with a highly competitive spirit
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Ability to work a flexible schedule, including nights, weekends, and holidays.
Benefits:
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Competitive pay
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Opportunities for career growth
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Health insurance contributions
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401k contributions
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Paid time off
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Scholarship Opportunities
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Employee meals
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Ongoing investment in leadership development
Thank you for your interest in Chick-fil-A Matteson (IL)
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $22.00 - $32.00 / hour
Benefits:
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Paid time off
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Health insurance
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401(k) matching
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Employee discount
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Paid training
Job Type: fulltime
Education: No education required
Work location: On-site
