OFFERING $300 SIGNING BONUS!
The Shift Manager serves as the Leader on Duty, responsible for executing shift operations, leading the team, and delivering exceptional guest experience. This role plays a key part in training, coaching, and developing team members while ensuring operational excellence, food quality, and adherence to company standards.
Responsibilities
- Plans and organizes shift execution, including staffing, positioning, and priorities to meet service, speed, and quality standards
- Executes opening and closing procedures
- Proactively identifies and resolves operational issues during shifts
- Monitors food quality and ensure adherence to brand standards
- Maintains high standards of cleanliness, safety, and organization, ensuring compliance with all company policies and local health and safety regulations
- Maintain a continuous improvement mindset to enhance processes and business performance
- Leads, coaches, and supports team members to ensure smooth and efficient operations
- Ensures teams compliance with cash handling procedures, uniform standards, and all company policies
- Supports staffing needs and scheduling execution in compliance with labor laws
- Trains team members in operational procedures and service standards
- Provides real-time feedback to improve individual and team performance
- Supports with incident reports and corrective action processes as needed
- Fosters a positive, energetic, and team-oriented work environment
- Delivers and models Passion for Service philosophy, creating a welcoming and engaging environment for every guest with friendly, fast and accurate service at all times
- Addresses and resolves guest concerns in a timely and professional manner
- Escalates issues when necessary to the General Manager
- Supports the General Manager in managing key performance drivers, including: Labor (scheduling adherence, break compliance), Food cost (waste control, proper portioning), and inventory management (accuracy and stock control).
- Performs other duties as assigned to support business operations and team success
Expected behaviors
- Friendly, welcoming, and service-oriented attitude; models Passion for Service to the team
- Demonstrates a strong Passion for Service in all interactions
- Consistently upholds REIR values and models CMI behaviors
- Maintains a guest-first mindset at all times
- Takes full ownership of shift responsibilities and outcomes
- Holds self and team accountable to service and operational standards
- Demonstrates positive energy and a strong sense of urgency
- Collaborates effectively with team members to achieve operational goals
- Maintains attention to detail in all aspects of the shift
- Remains calm, focused, and solution-oriented under pressure
- Demonstrates reliability, punctuality, and professionalism
- Proactively supports the operation and the team wherever is needed
- Shows willingness to learn, grow, and develop new skills
Requirements
- High School Diploma or equivalent required
- 1+ year of experience in similar roles, with leadership or supervisory responsibilities and customer experience, preferably in restaurant and retail Industry
- Demonstrates effective leadership skills, supporting team performance and accountability
- Strong commitment to guest satisfaction, with a guest-first mindset in all interactions
- Ability to prioritize tasks, make decisions, and drive results in a fast-paced environment
- Ability to use Microsoft Outlook, Excel, and Word, as well as restaurant systems.
- ServSafe Certification required
- English required; Spanish bilingual preferred
- Ability to lift and push up to 50 lbs
- Ability to stand for extended periods of time
- Flexible work hours, including evenings, weekends, and holidays as needed
- Strong interpersonal and communication skills
- Must adhere to company food safety and personal hygiene standards
- Must be legally authorized to work in the United States
\*To be eligible to receive the Hiring bonus you need to:
- Remain actively employed for at least 60 days.
- Maintain satisfactory performance with no disciplinary actions.
- Align with Campero’s policies (per the employee handbook).
Pay: From $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
