Ensures that all functional areas required to operate the community are always covered (including holidays and weekends).
Operate the community in a manner which will ensure company profitability by meeting all community budget and census guidelines.
Ensure the delivery of quality care and services. Ensure positive resident relations by responding promptly and appropriately to resident needs, requests, and concerns.
Lead all marketing activities including public relations efforts, prospective resident generation, prospective resident follow-up, direct sales, and sales monitoring to ensure occupancy is at or above budget.
Employ, supervise, and evaluate community team.
Direct and evaluate contracted services i.e., beauty salon, home health services, etc.
Promote and maintain positive relationships with residents and care team through care planning, dining room interactions, and grievance follow up.
Understand and comply with all community policies, state, and federal regulations as related to the operations of the community, care of the residents, and employment of the team.
