POSITION DESCRIPTION
Position Title: Customer Support Representative
Location: Lewiston, ID
Pay Range: $17/hr starting
Full Time/Part Time: Part Time (through End of November)
Reports to: Customer Service Supervisor
Department: Administrative
Status: Non-Exempt Hourly
Overview
The Customer Service Representative provides cross-departmental support for Inland North Waste’s operations, including solid waste collections, site services (portable toilets and septic), and administrative functions. This position focuses on customer communication and dispatch coordination.
The position reports to the Customer Service Supervisor and works collaboratively with operations, site services, and administrative leadership to meet company-wide service needs.
Goals
- Efficient Customer & Administrative Support: Provide prompt, accurate, and professional customer interactions while maintaining organized records and completing administrative tasks accurately and on time.
- Effective Dispatch & Coordination: Ensure service orders are scheduled and completed on time by maintaining clear communication with drivers, supervisors, and customers.
Main Responsibilities
Customer & Administrative Support:
- Answer incoming calls, respond to customer inquiries, and provide accurate information regarding services and scheduling.
- Process and maintain customer contracts, ensuring accuracy and timely updates.
- Maintain organized and accessible documentation related to customer accounts and service activity.
- Enter and maintain accurate data in business management systems
Dispatch & Coordination:
- Dispatch service orders for solid waste collections, site services, and septic operations.
- Monitor driver and truck activity in dispatch software to ensure on-time service completion.
- Communicate with drivers, supervisors, and other departments to address service issues promptly.
Cross-Departmental Collaboration:
- Work with operations supervisors to coordinate schedules, route adjustments, and customer requests.
- Relay customer feedback and service updates to supervisors in a timely manner.
- Collaborate with leadership in other departments to align customer service, operational priorities, and scheduling.
Other Administrative Duties:
- Provide general office support as needed.
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
Shift:
Ability to Commute:
- Lewiston, ID 83501 (Required)
Work Location: In person
