Description:
Hospice & Palliative Care, Inc. is seeking a compassionate, organized, and customer-focused Receptionist to serve as the first point of contact for patients, families, referral sources, and community partners contacting our organization. This position is responsible for operating the organization's multi-line telephone system, directing calls, providing administrative support, and assisting with communication and technology-related tasks to support daily operations.
Essential Duties and Responsibilities
Telephone & Communications
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Answer, screen, and direct incoming telephone calls in a professional, courteous, and compassionate manner.
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Route urgent clinical calls promptly to the appropriate staff.
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Take accurate messages and ensure timely delivery.
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Monitor and distribute voicemail messages.
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Maintain the organization's telephone directory.
VoIP Phone System
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Maintain the organization's VoIP phone portal.
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Add, modify, and remove users and extensions.
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Update voicemail greetings, call routing, and auto attendants.
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Generate call activity reports as requested.
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Coordinate with the telecommunications vendor regarding routine service issues.
Technology Support
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Assist with deployment of staff iPhones, iPads, and other mobile devices.
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Maintain inventory of organizational mobile devices and accessories.
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Coordinate technology setup for new employees.
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Recover and document equipment from departing employees.
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Serve as a liaison with the organization's IT vendor for routine technology requests.
Administrative Support
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Process incoming and outgoing mail.
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Process incoming faxes and distribute documents appropriately.
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Scan and electronically file documents.
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Maintain office supply inventory and place supply orders.
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Assist with preparation of business cards, staff directories, and other administrative materials.
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Maintain office forms and departmental contact lists.
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Provide general administrative support to departments as assigned.
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Assist with special projects and other duties as assigned.
Requirements:
Qualifications
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High school diploma or GED required; associate degree preferred.
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Minimum of two years of receptionist, customer service, or administrative experience; healthcare experience preferred.
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Excellent verbal and written communication skills.
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Strong organizational and multitasking abilities.
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Proficiency with Microsoft Office applications.
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Ability to learn healthcare software and communication systems.
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Experience with multi-line telephone systems or VoIP systems preferred.
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Ability to maintain confidentiality and professionalism at all times.
Physical Requirements
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Prolonged periods of sitting and computer work.
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Ability to occasionally lift up to 25 pounds.
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Ability to perform repetitive keyboard and telephone work.
