ADMINISTRATIVE ASSISTANT
Gupta Permold, the parent company of DiamondLife®, an Equal Opportunity Employer M/F/V/D, is a world-class advanced aluminum foundry utilizing the permanent mold process. The company is currently hiring a full-time ADMINISTRATIVE ASSISTANT.
Summary:
DiamondLife® is a premier manufacturer of numerous ground-breaking patented products in storage & organization. Our online store has been one of the fastest growing in its space over the past 20 years and sells direct to all over North America. We're a 100-person manufacturing company; large enough to be a force but still small enough to be agile.
Primary Responsibilities:
Administrative and Operational Support:
- Inventory Management:Monitoring stock levels, coordinating with suppliers and warehouses for restocking, and assisting in regular audits to ensure accurate records.
- Order Processing & Fulfillment: Verifying payments, printing shipping labels, coordinating with logistics partners and managing returns and exchanges.
- Data Entry & Database Management: Maintaining accurate customer records, order details, and product information in database and e-commerce platforms.
- General Administrative Tasks: Managing emails and organizing documents.
- Website Maintenance Support: Testing new features and reporting bugs to ensure a functional and user-friendly website.
Customer Service:
- Inquiry Management: Responding promptly and professionally to customer questions and concerns via email, phone, and live chat.
- Issue Resolution: Troubleshooting and resolving customer issues related to orders, shipping delays, cancellations, and damaged products.
- Product Information: Providing detailed information and recommendations to assist customers with purchasing decisions.
- Feedback Management: Tracking customer feedback and common issues to help identify process improvements and enhance overall satisfaction
- Full-Time Hours: Monday through Friday 8:00am - 4:30pm
Requirements:
- Driver License & Reliable Transportation
- Must be over 18 at the time of hire
Skills and Qualifications:
- 4-year college degree strongly preferred
- High degree of accuracy and attention to detail
- Excellent analytical, problem solving and decision-making skills.
- Proficiency in MS Office, especially with working knowledge of Excel
- Effective verbal, listening and written communication skills.
- Demonstrates a sense of urgency and ability to meet deadlines.
- Ability to multi-task and prioritize issues.
- Ability to work within a team and independently
Wages & Benefits:
- Wage: $18.50-19.00 per hour (based on experience)
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
Gupta Permold Corp .
234 Lott Road
Pittsburgh PA 15235
Pre-Employment drug screening is required
Pay: $18.50 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Are you willing to take a 9-panel drug test?
- Please provide your personal email address as we find the Indeed created email often goes to spam.
License/Certification:
- Driver License (Required)
Ability to Commute:
- Pittsburgh, PA 15235 (Required)
Work Location: In person
