MasterWord, a leading woman-owned Language Service Provider globally. For over three decades, we've been there alongside public organizations, NGOs, healthcare systems, and educational institutions, providing language and communication access ensuring that no language and no person is left behind.
Consistent with our mission, "Connecting People Across Language and Culture", MasterWord combines the best in human talent and language technology and is driven by heart, excellence, and integrity, fostering continual learning and a commitment to give back to the communities we serve. We have been recognized as the Top Workplace by the Houston Chronicle in 2022 and are the 2023 Gulf South Winner of the Ernst & Young Entrepreneur of the Year.
We provide a competitive salary along with comprehensive benefits. Our work environment is both casual and professional, fostering continuous learning and growth within the company. If you're passionate about growth, creativity, and making a real impact, join our innovative team! We are growing and are seeking a Coordinator to join our Remote Interpreting Services Team.
Coordinator, Remote Interpreting Services
Coordinate remote language services between customers and language professionals and provide interpretation and translation services by performing the following duties:
Status: Full-time
Location: Remote
Roles and Responsibilities:
General duties include:
Education/Experience:
Associate degree or equivalent from a two-year college and one to two years of related experience and/or training; or an equivalent combination of education and experience.
Required Qualifications:
- Fluency in spoken and written English Language
- Fluency in a second language (spoken and written)
- Proven de-escalation skills
- Exceptional organizational, communication, and phone skills
- Profound specialized knowledge and the ability to communicate specialized information in another language in a purposeful and target-group oriented manner
- Detail oriented and proactive
- Ability to work independently and multi-task
- Good problem-solving ability
- Excellent ability to listen
- Excellent negotiation skills
- Creativity and resourcefulness
- Excellent proficiency in general computer applications including MS Office and Word Perfect
- Willingness to work occasional extended hours to meet client project requirements and provide after-hours on-call support when required
Additional Preferred Skills:
Microsoft Word, Excel, PowerPoint, and Outlook
Customer service experience
EEO/M/F/D/V
