We're looking for friendly, reliable Inbound Call Center Agents to join our growing customer support team in Dayton, OH. Whether you're seeking full-time hours or a flexible schedule that fits around your lifestyle, this is a fantastic opportunity to work in a welcoming, fast-paced environment where no two calls are exactly the same.
What Your Shift Could Include
Every shift brings a mix of customer service and teamwork. Your responsibilities may include:
- Answering inbound calls with a friendly and professional attitude
- Listening carefully to identify customer needs and provide accurate information
- Processing orders, payments, and account updates over the phone
- Handling billing questions, service inquiries, and general support requests
- Making product or service recommendations based on customer needs
- Logging call details and updating customer records in our CRM system
- Following up on unresolved issues and escalating complex cases when needed
- Working closely with team leads and colleagues to deliver excellent service
The Role at a Glance
- Location: Dayton, OH and surrounding areas (including Kettering, Beavercreek, Huber Heights, and Fairborn)
- Job Type: Full-time, Part-time, and Flexible Opportunities Available
- Schedule: Day, evening, and weekend shifts available
- Pay: Competitive hourly rate (discussed during the interview process)
- Start Date: Immediate start available for successful candidates
Ideally, you'll have:
- A positive, approachable phone manner
- Strong communication and active listening skills
- The ability to stay calm and organized during high call volumes
- Basic computer literacy and comfort navigating multiple systems at once
- Reliability and good time management
- A willingness to learn and work as part of a team
Previous experience in call centers, customer service, retail, hospitality, or any customer-facing role is welcome but not required. We'll provide full training to help you settle into the role with confidence.
Why You'll Enjoy Working With Us
- Flexible scheduling to suit your availability
- Full paid training and ongoing support
- Friendly and supportive team environment
- Opportunities to develop valuable customer service and communication skills
- Consistent hours for reliable team members
- Immediate interview opportunities and quick start dates
Ready to Apply?
If you're looking for a role where you can develop your skills, work with a great team, and be part of a busy customer support environment, we'd love to hear from you. Apply today, and suitable applicants will be contacted promptly to arrange an interview.
Job Types: Full-time, Part-time
Pay: $19.00 - $22.00 per hour
Benefits:
Application Question(s):
- If successful, when would be your earliest start date?
- If selected for an interview, what is the best email to contact you on?
Work Location: In person
