Nationwide Agent Manager
Location: St. Louis, MO
Schedule: Monday–Friday | First Shift
Salary: $60,000–$80,000 annually
Job Overview
We are seeking a highly organized and relationship-driven Nationwide Agent Manager to support and grow our nationwide logistics agent network. This role serves as a key liaison between agent partners, operations, customer experience, accounting, and sales teams to ensure successful execution of time-sensitive logistics services across multiple markets.
The ideal candidate has experience in transportation, logistics, vendor management, or courier operations and thrives in a fast-paced environment where communication, accountability, and operational efficiency are critical.
Key Responsibilities
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Recruit, onboard, and manage nationwide agent partners to support operational coverage and service performance
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Identify new agent opportunities through industry research, referrals, databases, and market analysis
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Maintain agent relationships and communication through Zoho CRM and internal systems
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Negotiate pricing, rates, and contractual agreements based on operational and market needs
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Collaborate with operations, customer experience, sales, billing, and accounting teams to support customer satisfaction and service execution
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Monitor and manage agent performance through KPI reviews, coaching conversations, RCCA documentation, and follow-up communication
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Support resolution of shipment issues, service failures, and operational escalations
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Develop and maintain onboarding and training programs using Trainer Central and related platforms
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Coordinate onboarding activities, system setup, and ongoing training for agents and drivers
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Train agents on customer portals, compliance expectations, operational procedures, and software systems
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Maintain agent profiles, pricing documentation, and operational records within TMS and CRM systems
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Audit billing, invoicing, and pricing information to ensure accuracy and compliance with negotiated rates
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Assist with customer RFP support, pricing collection, and strategic operational initiatives
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Collaborate on warehouse inventory coordination and operational supply needs as required
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Identify opportunities for process improvement, operational efficiency, and service quality enhancement
Qualifications
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High school diploma or GED required
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Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field preferred
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2–4 years of experience in logistics, transportation, vendor management, operations coordination, or related field required
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Transportation industry experience required
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Time-sensitive logistics or courier operations experience strongly preferred
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Experience negotiating pricing and managing vendor or agent relationships preferred
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Strong analytical, organizational, and problem-solving skills
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Excellent written and verbal communication skills
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Ability to multitask and manage competing priorities in a fast-paced environment
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Strong attention to detail, especially regarding billing, auditing, and pricing accuracy
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Proficiency with Microsoft Office Suite, including Outlook, Excel, Teams, and SharePoint
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Experience with CRM software, transportation management systems (TMS), or logistics platforms preferred
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Experience with CXT software is a plus
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Valid driver’s license with clean driving record required
What We Offer
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Medical, dental, and vision coverage
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PTO (Vacation, sick time, and holidays)
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Competitive salary: $60,000–$80,000 annually
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Monday–Friday first-shift schedule
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Growth opportunities within a rapidly evolving logistics organization
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Collaborative and team-oriented work environment
Opportunity to make a direct impact on nationwide operational success
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Why Join Us?
Join a company that values operational excellence, strong partnerships, and continuous improvement. If you are passionate about logistics, relationship management, and driving operational performance, we encourage you to apply today.
Crossroads Courier is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
High School Diploma or GED required, Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field preferred
