Background
Since 1991, Unique People Services (UPS) has grown and now operates supportive housing programs in the Bronx, Manhattan, Brooklyn, and Queens. We offer transitional, permanent, and long-term housing for formerly homeless persons with HIV/AIDS, with a mental illness, and adults with developmental disabilities.
Our mission is to serve–holistically and without judgment–those who may have been denied compassionate and considerate treatment elsewhere due to their race, religion, gender, sexual orientation, developmental level, health status, or criminal or substance use history. We are dedicated to providing a home and supportive services to persons with special and challenging needs–men and women we consider to be members of our family.
Job Summary
The Quality Assurance Investigator (QAI) will advocate for the rights of those we serve throughout Unique People Services (UPS). The QAI will be responsible for conducting investigations that may violate a person's rights. Act as a liaison/advocate to ensure the safety of the persons we serve. The investigations will be the result of a reportable incident that may be serious or minor occurrences in accordance with OPWDD, OMH, HASA, and The Justice Center regulations.
Essential Duties and Responsibilities (include the following, but not all-inclusive of other job-related tasks as assigned)
- Capable of working independently and with minimal supervision to investigate reportable incidents, i.e. neglect, abuse, etc.
- Demonstrated ability to conduct investigative interviews, in-person, by telephone, skype, etc.
- Write investigative report findings from evidence gathered and conforms to OPWDD, OMH, HASA, and The Justice Center regulations.
- Establish working relationships with Agency Directors/Managers to ensure regulatory compliance and adherence to Agency Policies and Procedures in relation to all incidents.
- Prepare and provide monthly summary reports of all incidents to the Director.
- Review the Incident Management Database (IRMA) and NIMERS for daily reported incidents.
- Enter investigative reports/records in the IRMA and Web submissions.
- Conduct internal audits by reviewing individual charts for all UPS programs.
- Develop a corrective action plan for any audit deficiencies.
- Ability to make recommendations and suggestions relevant to investigations.
- Analyze investigative findings and develop a summary conclusion.
- Responsible for evaluating incidents to determine the required and/or immediate action.
- Provide Agency-wide staff training on topics related to the protection of the rights of the individuals who receive care.
- Prepare and present cases to the Agency's Incident Review Committee.
- Assist QA Manager with investigative interviews and report writing, as needed.
- Act as a liaison to OPWDD, OMH, HASA, and The Justice Center.
- On an as-needed basis able to work nights, weekends, and holidays.
- Attend meetings, webinars, and conferences presented by OPWDD, OMH, HASA, and The Justice Center regarding changes in guidelines, requirements, and regulations.
- Performs other duties as assigned.
Position Qualifications:
- Bachelor’s Degree in Human Services or related field.
- Minimum 2-3 years' related experience.
- Or an equivalent of education and experience may be considered.
- Ability to maintain the strictest confidentiality.
- Ability to conduct interviews with managers, staff, people we serve, etc.
- Conduct thorough investigations and translate it into a comprehensive report.
- Time management skills, able to meet deadlines, and highly organized.
- Effective communication skills, written, and interpersonal skills.
- Excellent follow-up and time management skills.
- Excellent Microsoft Office skills (Excel, Word, etc.)
- Knowledge of OPWDD, OMH, and HASA regulations strongly preferred.
- Minimal travel to program worksites within metropolitan NY as needed.
Job Type: Full-time
Pay: $51,500.80 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
