Miami, Fl | Full-Time | $60,000+ Base Salary + Performance Bonus
A growing commercial service organization is seeking an experienced Service Manager to lead field service operations in the Miami, Florida Market.
The company provides commercial refrigeration, ice machine, preventive maintenance, water filtration, installation, and repair services to a diverse commercial customer base.
This is an excellent opportunity for an experienced refrigeration professional who is ready to move beyond simply managing service calls and take ownership of a field service team and market.
The organization places a strong emphasis on customer service, technical excellence, accountability, employee development, and long-term customer relationships.
Send resumes to [email protected]
#3463
The ideal candidate will have a strong commercial refrigeration/HVAC-R background along with working knowledge of commercial ice machines and water filtration systems.
You should be equally comfortable:
Troubleshooting a refrigeration problem alongside a technician
Reviewing service documentation and technical findings
Coaching and developing technicians
Speaking professionally with key customers
Managing routes and open service calls
Conducting quality-control inspections
Managing inventory and parts
Resolving escalated service situations
Improving technician productivity and technical capability
The Service Manager is expected to understand the equipment, know the work, support technicians in the field, and lead from the front.
Lead, coach, train, and hold field technicians accountable for performance.
Develop HVAC/R and Preventive Maintenance Technicians within the Atlanta market.
Conduct field coaching and quality-control inspections.
Help newer technicians improve their troubleshooting and diagnostic abilities.
Identify training needs and coordinate technical development.
Establish clear performance expectations and follow up on results.
Build a culture of accountability, preparation, communication, and continuous improvement.
Serve as a technical resource for commercial ice machines, refrigeration systems, and water filtration equipment.
Assist technicians with advanced refrigeration, electrical, mechanical, and water-related diagnostics.
Help diagnose repeat or difficult service problems.
Review technical findings before unnecessary parts are replaced.
Support proper refrigeration practices, including system diagnostics, evacuation, charging, leak detection, and component replacement.
Understand how water quality, scale, sediment, filtration, and treatment affect commercial ice machine reliability and performance.
Oversee daily field service activity throughout the Atlanta market.
Monitor open service calls and ensure work orders move efficiently toward completion.
Help organize technician schedules, routes, and workloads.
Improve response times and reduce unnecessary return trips.
Support emergency service needs and technician on-call rotations.
Ensure technicians communicate delays, additional repairs, and customer concerns promptly.
Work closely with administration, dispatch, and senior leadership.
Ensure preventive maintenance programs are completed according to established company standards.
Maintain high standards for ice machine cleaning, sanitization, and equipment condition.
Ensure water filters are properly selected, installed, documented, and replaced.
Identify scale, water-quality, capacity, pressure, and filtration issues that may contribute to equipment failure.
Help technicians identify opportunities to prevent equipment failures rather than simply respond to them.
Review preventive maintenance documentation, photographs, equipment condition, and recommended repairs.
Build strong relationships with commercial customers.
Professionally handle escalated customer concerns.
Communicate technical issues in language customers can understand.
Help customers make informed repair, replacement, filtration, and preventive-maintenance decisions.
Protect long-term customer relationships while balancing service quality and company profitability.
Review technician notes, photographs, checklists, and service documentation.
Ensure service reports accurately explain what was found, what was completed, and what remains to be addressed.
Maintain high standards for workmanship, cleanliness, and professionalism.
Monitor callbacks and repeat failures and identify opportunities for improvement.
Promote safe driving, professional appearance, and proper care of company vehicles, tools, and equipment.
Help manage local parts, filters, tools, and technician truck inventory.
Maintain appropriate stocking levels.
Reduce unnecessary parts purchases and inventory loss.
Ensure technicians have the proper tools and commonly needed parts to complete work efficiently.
The strongest candidates will have experience with:
Commercial refrigeration
Commercial ice machines
HVAC/R diagnostics
Refrigeration electrical systems
Compressor and refrigeration-system troubleshooting
Commercial water filtration
Scale prevention and water treatment
Ice machine cleaning and sanitization
Preventive maintenance programs
Mechanical and electrical troubleshooting
Equipment installations
Field service operations
Technician training and development
Experience servicing equipment from major commercial ice machine, refrigeration, and water filtration manufacturers is a strong advantage.
Strong commercial refrigeration/HVAC-R background
Previous hands-on troubleshooting and repair experience
Working knowledge of commercial ice machines
Working knowledge of commercial water filtration systems
Strong electrical and mechanical troubleshooting ability
EPA certification
Valid driver's license
Acceptable driving record
Ability to pass required background and MVR screening
Strong written and verbal communication skills
Ability to effectively use mobile technology and digital service-management systems
Ability to lift up to 75 lbs.
Ability to safely climb ladders and work at elevated heights, including rooftops
Ability to participate in an on-call rotation when needed
5+ years of commercial refrigeration/HVAC-R experience
2+ years in a Lead Technician, Supervisor, Service Manager, or similar leadership position
Commercial ice machine manufacturer training
Water filtration or water-treatment training
Experience managing multiple field technicians
Experience managing service routes, inventory, callbacks, and service KPIs
We're looking for a Service Manager who believes that when the team isn't succeeding, leadership's first responsibility is to help the team improve.
The right person:
Leads by example
Takes ownership
Coaches rather than simply criticizes
Holds people accountable
Communicates early
Addresses problems instead of allowing them to linger
Understands the difference between diagnosing and guessing
Takes pride in professional workmanship
Values accurate documentation
Understands the importance of customer relationships
Controls costs without sacrificing quality
Understands that technician productivity matters
Continually wants to learn
Wants the team to continually improve
Can make decisions and accept responsibility for the results
We're not looking for someone who simply wants the title of Manager. We're looking for someone who wants to lead a market and develop a high-performing service team.
Base Salary: $60,000+ per year, based on experience
Plus Performance-Based Bonus Opportunity
Candidates with significant commercial ice machine, refrigeration, water filtration, and field-management experience may be considered for higher compensation based on experience and qualifications.
Company Vehicle
Paid Drive Time – Driveway to Driveway
Company Phone
Company-Paid Tools
Company-Paid Technical Training
Company Uniforms
401(k)
401(k) Matching
Health Insurance – Company Pays 90% of Employee Premium
Company Pays 75% of Dependent Health Insurance Premium
Dental Insurance
Vision Insurance
Accident Coverage
Paid Time Off
6 Paid Holidays
Birthday Paid Off
1 Week PTO after 1st Year
2 Weeks PTO after 3rd Year
4 Weeks PTO after 5th Year
Travel Stay Bonus Pay
Daily Travel Per Diem
Career Advancement Opportunities
This position offers the opportunity to do much more than manage today's service calls.
You'll have the opportunity to develop technicians, improve field operations, strengthen customer relationships, increase service performance, and help build a successful Miami service operation.
If you're an experienced commercial refrigeration professional who understands ice machines and water filtration—and you're ready to lead people, solve problems, and take ownership of results—we want to hear from you.
Job Type: Full-Time
Location: Miami, Fl./ Field-Based
Equal Opportunity Employer
