Front Counter Attendant
Employment Type: Part-time, Seasonal or Year-Round (based on availability and performance)
Schedule: On-site, flexible schedule that may include days, evenings, weekends, and holidays based on availability and business needs. Preference given to candidates who can consistently work 3 shifts per week (including 1 weekend day).
Compensation: Starting at $12/hour, based on experience
About Us:
Vitense Golfland is a family-owned entertainment destination that’s been part of the Madison community since 1955. Founded by George and Odie Vitense, the business is now proudly owned and operated by the 3rd and 4th generations of the Vitense family, continuing a long tradition of creating fun, memorable experiences for guests of all ages.
Our facility includes a Top 50 golf range, a lit par-3 golf course, three miniature golf courses, a restaurant and bar, quick-service dining options, Odie’s Beer Garden, batting cages, the Vitense Golf Academy, and more. Every team member helps ensure guests enjoy all that Vitense has to offer.
Vitense Golfland is seeking friendly, outgoing, and customer-focused individuals to join our team as Front Counter Staff! Front Counter team members play an essential role in creating positive first impressions and helping guests make the most of their visit. We are looking for someone who exudes positive energy and reflects the fun and friendly atmostphere at Vitense!
About the Role:
The Front Counter serves as the primary point of contact for guests visiting Vitense Golfland. Team members must be knowledgeable about our attractions, activities, pricing, and policies while providing exceptional customer service. This role requires strong communication skills, attention to detail, the ability to multitask, and a passion for helping people. This is a great opportunity for someone who enjoys interacting with guests, solving problems, and working in a fast-paced environment.
Key Responsibilities:
Guest Services & Customer Experience
- Greet guests warmly and create a welcoming atmosphere from the moment they arrive.
- Answer phone calls professionally and assist guests with questions and reservations.
- Make recommendations on activities, attractions, and services based on guest interests.
- Process payments accurately for activities, rentals, food, beverages, and retail purchases.
- Assist guests with equipment rentals, pricing questions, and general facility information.
- Address customer concerns or complaints professionally and escalate issues when appropriate.
Sales & Front Counter Operations
- Operate the point-of-sale system accurately and efficiently.
- Maintain knowledge of current pricing, promotions, memberships, and facility offerings.
- Balance multiple guest transactions while delivering outstanding customer service.
- Ensure cash handling procedures and company policies are followed.
- Facility Communication & Support
- Communicate with Rangers and other departments regarding guest traffic, wait times, and operational needs.
- Help coordinate guest flow throughout the facility to ensure a positive experience.
- Stay informed about daily events, leagues, lessons, and facility updates.
- Support other departments and assist with additional duties as assigned.
Organization & Cleanliness
- Maintain a clean, organized, and professional front counter area.
- Keep retail displays, brochures, and guest information materials stocked and presentable.
- Assist with light cleaning and organizational tasks as needed.
Qualifications & Skills:
- Excellent communication and customer service skills.
- Friendly, positive, and professional attitude.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable handling cash and processing guest transactions accurately.
- Ability to work independently while collaborating effectively with a team.
- Previous customer service or cash-handling experience is a plus, but not required.
Why Join the Vitense Golfland Team?
Great Employee Discounts
- 40% off food, even when you're not working.
- FREE access to all Vitense Golfland activities for you plus one guest.
- 25% off retail purchases.
Growth & Development
- Opportunities for advancement within a growing, dynamic business.
- Cross-training opportunities across multiple departments.
Flexible Scheduling
- Ideal for students, first-time job seekers, or anyone needing adaptable hours.
A Fun, Supportive Environment
- Join a positive, team-oriented group focused on great guest experiences.
- Enjoy a dynamic workplace unlike any other!
Ready to Apply?
Fill out our online application. Vitense Golfland reviews applications on a rolling basis throughout the season. Qualified candidates will be contacted as positions become available. If you have questions about the role, reach out to our HR Manager, Heidi, at [email protected].
