Job Objective: The WIC Clerk performs clerical duties in the WIC clinic including, greeting participants, answering phone calls, and issuing WIC Food Benefits.
Duties and Responsibilities:
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Interact with WIC participants in a courteous and professional manner.
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Greet participants in a friendly manner using a professional tone of voice.
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Answer phone calls using a friendly/helpful tone of voice.
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Be flexible when finding alternate appointments for participants.
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Provide new participant orientation classes.
- Follow WIC Program policies and procedures for screening applicants/participants.
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Screen applicants according to California WIC Program guidelines for eligibility.
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Accurately evaluate applicants/participants income according to California WIC Program guidelines.
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Mail/give correct paperwork for consequent WIC appointment.
- Issue Food Benefits according to WIC Program guidelines.
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Ask all WIC WISE questions related to the food prescription.
- Issue food benefits card.
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Reissue lost/stolen food benefits card.
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Make the correct appointment in the correct clinic for the participant.
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Enter all data into WIC WISE correctly.
- Navigate WIC WISE system.
- Access appropriate screens in WIC WISE to facilitate participant screening.
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Document appropriate notes/alerts as needed.
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Read all notes/alerts and take appropriate action.
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Place and remove holds/alerts correctly.
Non-Essential Duties:
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Clean electric breast pumps.
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Stock desks with supplies.
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Make packets for appointments.
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Make copies of participant handouts.
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Update participant information boards.
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Restock classrooms with participant handouts.
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Over-see outreach activities as needed.
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Rotate/cover WIC clinics depending on staffing.
Knowledge, Skills and Abilities:
Knowledge
- Excellent knowledge of the California WIC Program policies and procedures.
- Excellent customer service skills.
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Excellent command of the English Language.
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Spanish speaking (preferred).
Skills
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Ability to speak in public.
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Performs duties in a timely manner.
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Navigate WIC WISE computer system.
Abilities
- Ability to multi-task.
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Ability to maintain composure under stressful situations.
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Ability to empathize with participants of the WIC program.
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Ability to operate a motor vehicle.
AVMC Values: All AVMC employees will effectively demonstrate these values:
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Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
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Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
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Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
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Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
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Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
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Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
- Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
Education and Experience:
Education
Experience
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Customer service experience preferred.
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Office experience preferred.
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Experience working with the public preferred.
Required Licensure and/or Certifications:
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California driver's license and current car insurance.
AVMC Conduct/Compliance Expectations:
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Ability to adhere with AVMC Attendance and Punctuality Policy.
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Ability to adhere with AVMC Leaves of Absence Policy.
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Ability to adhere with AVMC Paid Time Off (PTO) Policy.
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Ability to adhere to the department dress code.
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Ability to organize work and establish priorities.
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Ability to expand on own initiative in performance of duties.
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Skill and ability to follow the telephone etiquette/standards.
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Ability to function effectively under pressure and meet time parameters.
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Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
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Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
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Ability to maintain the confidentiality of patient, hospital and department information.
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Ability to adhere to safety rules and regulations.
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Safely and effectively uses all equipment necessary to carry out duties.
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Ability to interpret and function under hospital and department policies and procedures.
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Conforms with required and appropriate accreditation and regulatory requirements.
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Conforms with and supports hospital quality assurance and improvement guidelines.
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Ability to participate effectively in department and hospital staff education.
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Display a willingness to work as a team player.
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Ability to give and support the highest level of patient/customer satisfaction at all times.
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Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
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Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
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Ability to follow the Code of Conduct.
Physical Requirements and Working Conditions:
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Must be able to stand and walk for most of the day.
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Must be able to function in a noisy crowded environment.
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Must be able to carry 15 pounds for short distances.
- Must be able to work schedule required by the needs of the WIC Program.
A detailed description of the physical requirements of this job is maintained in the Employee Health Department.
Education and Experience:
Education
Experience
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Customer service experience preferred.
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Office experience preferred.
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Experience working with the public preferred.
Required Licensure and/or Certifications:
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California driver's license and current car insurance.
