The Cosmetic Brand Leader is responsible for driving sales performance, developing high-performing teams, and executing brand strategies within a retail environment. This role partners with store leadership and brand partners to deliver an exceptional customer experience, grow market share, and ensure operational excellence.
Key Responsibilities
- Drive Sales & Business Performance
- Achieve sales goals and key performance benchmarks aligned with company and brand strategies.
- Develop and execute business plans based on retail calendars, promotional events, product launches, and store initiatives.
- Increase market share and in-store penetration through strategic selling and client engagement.
- Utilize clienteling tools to recruit new customers and build loyalty with existing clients.
- Analyze key metrics (sales productivity, average transaction value, units per transaction, category performance) to identify opportunities and drive results.
- Plan and execute in-store and regional events to generate sales and enhance customer engagement.
- Implement cross-selling strategies to grow business across product categories.
- Partner with store leadership to assess business trends, customer needs, and resource requirements.
Lead, Coach & Develop Talent
- Recruit, interview, and hire top talent in partnership with store leadership.
- Train and develop team members in service excellence, selling techniques, and product knowledge.
- Set clear performance expectations and monitor progress against sales and service goals.
- Provide ongoing coaching, feedback, and performance evaluations.
- Support onboarding and continuous education to maintain a high-performing team.
- Foster a culture of accountability, motivation, and professional growth.
Customer Experience & Brand Execution
- Deliver a best-in-class customer experience that reflects brand standards and values.
- Ensure consistent execution of visual merchandising, brand presentation, and in-store events.
- Build strong customer relationships through personalized service and follow-up strategies.
- Act as a brand ambassador, maintaining a high level of professionalism and product expertise.
Partnership & Communication
- Collaborate with store leadership and brand partners to align on goals, strategies, and execution.
- Communicate business results, insights, and opportunities to key stakeholders.
- Stay informed on product knowledge, industry trends, and competitive landscape.
- Manage resources effectively, including scheduling and budget considerations where applicable.
Qualifications
- 1+ year of retail, sales, or beauty industry experience preferred
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Proven ability to drive sales and achieve results
- Strong organizational, analytical, and problem-solving skills
- Proficiency in Microsoft Office or similar tools
- Entrepreneurial mindset with a customer-first approach
*This is a full time, on-site position located at our Dillard's Store.
Location: 1400 Dell Range Blvd. Cheyenne, WY 82009
A high level of attendance is required as an essential function of this position.
Rules of Arbitration
I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard’s agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard’s and I shall be entitled to the benefits of and mutually agree to become subject to Dillard’s RULES OF ARBITRATION (the “Rules”). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard’s failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to [email protected] or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Application Question(s):
- Have you worked in a retail environment before?
- Have you developed and led a team before?
- Did you review and agree to the Rules of Arbitration?
- Dillard's cosmetics counters experience peak volume during weekends, special event days, and holidays. Are you available to work flexible shifts, including evenings, Saturdays, Sundays, and major holiday shopping periods?
- In retail cosmetics, sales goals like Sales Per Hour (SPH) are key metrics. How do you stay motivated and maintain a positive attitude during slow shifts or days when you aren't meeting your sales goals?
- What are your current pay expectations?
- Can you please provide your personal mailing address?
- Do you understand if all questions are not answered you will not be considered?
Work Location: In person
