Assist the Hotel Manager in setting up the Front Office training tools, standards and procedures, and training plans as a guideline for the Front Office Operation.
To assist the Hotel Manager in supervising, organizing, directing, and coordinating the staff and activities of the Front Office.
Assist the Hotel Manager in evaluating Guest satisfaction levels and monitoring trends, with a focus on continuous improvement.
Ensure regular and VIP Guests are recognized, and that the Front Office department operates with a sales attitude and promotes the hotel's loyalty scheme.
Conduct daily inspections and assist in maintaining proper protocols. Ensure that Front Office Agents perform their daily duties according to required standards.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
Ensure Team Members know the hotel's products, services, pricing, policies, and the local area.
Motivate and celebrate Team members' Success.
Maintained procedures for the security of guests, hotel property, and emergency procedures.
Analyze, generate reports, and communicate information to employees and appropriate departments.
Assist in achieving budgeted revenues and expenses and maximize the room department's profitability. Investigate budget deviations and take immediate corrective action.
Authorize accepting credit cards, cash payouts, and refunds in accordance with established procedures.
Monitor and control guests’ credit status to ensure payments are collectible and received on time. Perform regular follow-up on pending payments to ensure they are collected.
Have Knowledge of hotel property, amenities, area attractions, and transportation.
Fulfill the Manager on Duty shifts if required.
Provide a professional image at all times through appearance and dress.
